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Job Description & How to Apply Below
SHG operates over 81 venues in 25 countries with a commitment to deliver authentic and diverse hospitality experiences that bring people together, all around the world.
From the Sunset Hotels & Resorts division, we are seeking a creative, strategic, and brand-oriented Fitness & Wellness Manager in Madison House Milan , right in the heart of Milan.
Main responsibilities
Lead the development and implementation of the fitness and wellness offering from the pre-opening phase, ensuring alignment with the club’s positioning and brand standards.
Oversee the day-to-day operations of all fitness and wellness areas, maintaining premium service quality, safety protocols and operational excellence.
Design, coordinate and supervise group classes, personal training services and holistic wellness programs tailored to members’ needs.
Recruit, onboard, train and manage the fitness and wellness team, fostering a high-performance, motivated and service-oriented culture.
Create bespoke fitness and wellness programs for members, collecting feedback and monitoring performance to continuously improve the offering.
Collaborate closely with Membership, Events and other departments to deliver integrated initiatives that enhance member engagement and retention.
Establish and manage partnerships with wellness brands, local businesses and industry professionals to enrich the club’s wellness ecosystem.
Define, manage and monitor the departmental budget, ensuring cost control, resource optimization and financial sustainability.
Qualifications
Degree or diploma in Sports Science, Sports Management or related field.
International certifications in fitness (ACE, NASM, ISSA) or Italian equivalents (FIPE, CONI, CSEN).
Additional courses in management, hospitality or wellness are a plus.
3–5 years of managerial experience in gyms, wellness clubs or luxury hotels.
Fluent in Italian and English (written and spoken).
Strong leadership, communication and problem-solving skills.
Attention to detail and ability to deliver highly personalized service.
Proficiency with gym management software and booking systems.
Benefits
Competitive Salary.
Discounts Across Sunset's Venues and More:
Experience the Sunset lifestyle to the fullest with exclusive discounts at all our venues and beyond.
Career Growth Opportunities:
Your professional journey is our priority. Elevate your career with tailored growth opportunities that align with your ambitions.
You can learn more about our company:
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