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Job Description & How to Apply Below
You will have the opportunity to work with diverse teams, interact with business and IT leaders, and coordinate external providers, ensuring reliable, high-quality SAP services while successfully leading transformation projects. Curiosity, strategic thinking, and a focus on continuous improvement will be the foundation of your success in this this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world.
Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
Your role and responsibilities
As SAP Project & Service Manager, you will be responsible for the governance, coordination, and continuous improvement of SAP services and projects across the organization. You will oversee both service management, ensuring high-quality, efficient, and cost-effective AMS (Application Maintenance Services), and project management, driving the delivery of SAP initiatives within scope, time, and budget.
You will work closely with business stakeholders, IT leadership, external providers, and cross-functional teams to guarantee stable operations while driving innovation and process optimization.
Your role is pivotal in ensuring business continuity, maximizing operational efficiency, and supporting strategic SAP initiatives.
Your primary responsibilities include:
SAP Service Governance:
Ensure compliance with SLAs and KPIs, manage client requests efficiently, handle service escalations, and implement preventive and corrective actions.
Project Delivery Management:
Lead project planning, execution, monitoring, and reporting to ensure timely, on-budget, and quality delivery of SAP projects.
Stakeholder
Collaboration:
Collaborate with business units, IT teams, vendors, and partners to streamline processes, optimize project execution, and drive continuous improvement.
Team Leadership:
Coordinate and manage internal and external teams, fostering collaboration, mentoring team members, and maximizing performance while mitigating risks.
Required education
None Preferred education
Bachelor's Degree Required technical and professional expertise
Ensure compliance with contractual SLA and KPI, managing client requests with efficiency and transparency.
Coordinate and oversee external AMS providers, ensuring alignment with business and IT requirements.
Define operational plans and monitoring processes for SAP service management and ticketing systems.
Handle service escalations and critical situations, implementing preventive and corrective actions.
Produce and present regular service performance reports, monitor customer satisfaction, and propose improvements.
Lead project planning, execution, and monitoring, ensuring projects are delivered on time, within budget, and aligned with objectives.
Track project progress, identify risks and issues, and escalate appropriately.
Collaborate with business units, IT teams, vendors, and partners to optimize processes and project execution.
Manage internal and external teams, fostering collaboration, performance, and risk mitigation.
Preferred technical and professional experience
Advanced proficiency in English(spoken and written) for effective communication in international contexts.
Familiarity with
ITIL best practices for Service Management.
Experience with widely used Project Management tools(e.g., Jira, Asana, Trello, , Wrike, Microsoft Project).Previous experience inmultinational environmentsor complex organizational structures.
Exposure todigital transformation projectsor process automation initiatives.
Ability to providethought leadership in SAP project and service management..ABOUT BUSINESS UNITIBM Consulting is IBM’s consulting and global professional services…
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