Job Description & How to Apply Below
We raised €1.7M in an international pre-seed round to build Arke: the intelligent operating system for companies that make and move physical products.
We unify the entire operational cycle – from sales order to shipment – with a single platform used by the entire company.
With Arke, manufacturers and distributors can:
Manage their product catalogue, BOMs, and inventory
Plan and execute procurement and production
Coordinate every stakeholder involved in fulfillment
Every day, Arke tells companies exactly what they should be doing next to ensure sales orders are delivered on time, production runs efficiently, working capital and inventory value are optimized.
Arke turns chaotic workflows into confident action. We unlock smarter, faster, more resilient operations for the companies that move GDPs.
The role
You'll join a small, fast-moving team where you own onboarding end-to-end — from understanding a customer’s messy processes to getting them live on Arke in just a few weeks.
You won’t just run onboarding: you’ll build the onboarding engine that will scale across dozens of manufacturing companies.
You’ll be the bridge between customers, product, and engineering. What you design will directly shape how manufacturers work, make decisions, and run their operations.
What you'll do
Lead customers from “signed” to “live” with a clear, structured onboarding plan
Map chaotic processes into clean workflows and define a realistic V1
Collect and structure customer data (products, BOMs, inventory, orders)
Translate customer needs into crisp, actionable requirements for engineering
Configure first workflows and automations together with the product team
Build templates, checklists, and processes that make onboarding predictable
Run weekly check-ins, keep customers accountable, and unblock issues fast
Turn patterns into repeatable components that improve future onboardings
We’re looking for
Experience leading implementations of complex operational systems — ERP, WMS/MES, PLM, OMS, APS, or workflow automation platforms
Strong ability to structure chaos — you turn messy inputs into clean workflows
Technically fluent: comfortable with APIs, data models, triggers, and integrations
Project-management excellence: you keep timelines, owners, and priorities clear
Product-oriented thinker who can write clear requirements and spot patterns
High ownership — you don’t wait for direction, you bring solutions
Clear communicator who keeps customers guided, informed, and confident
Comfortable working in a high-intensity environment where speed and clarity matter
Ability to challenge customers with empathy and firmness
Nice to have
Background in manufacturing, supply chain, or operations-heavy environments
Background as a software developer or data scientist
Experience in digital transformation or workflow design
Compensation & commitment
Starting range: €40k to €60k + meaningful stock options, based on experience and our interview process.
Full-time, remote-friendly, with optional in-person time in our Milan office. In person visits to customers required.
How to apply
Please send your CV/Resume and relevant links to job, using the subject line format:
Onboarding Lead Application - [Your Name].
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