Host​/Hostess - Casa Brera

Casa Brera, a Luxury Collection Hotel, Milan is currently recruiting for a Host/Hostess to join Casa Brera, the place to be in Milan, where an authentic and modern team craft unique experiences that connect our guests with Milanese heritage in a welcoming and inclusive atmosphere.

Reporting to the F&B Outlet Manager, the role will be responsible for the coordination of tasks related to the F&B service for the rooftop restaurant Etereo.

Full‑time position, 5 days a week with 2 days off.

The starting date is end of January/beginning of February.

About us
Located near the iconic Teatro alla Scala, Casa Brera, a Luxury Collection Hotel, Milan is an authentic expression of the city’s evocative spirit, intertwined with the rhythm of the Brera neighborhood. Purveyor of storied experiences and social encounters, this Brera hotel in Milan is a gateway to the rich tapestry of local history, art and culture. In an interpretation of the city’s timeless elegance, brought to life by celebrated designer, Patricia Urquiola, there are 101 guestrooms and 15 suites, including the refined Milanese Suite.

Committed to both sustainability and aesthetics, each room is notable for the use of precious regional materials, an homage to the building’s story. Presenting a symphony of flavors, Italian cuisine is redefined. Offering a rare backdrop for convivial dining, sky bar and restaurant, Etereo, is where a rooftop pool and panoramic views meet exceptional gastronomy. Open throughout the day, guests can also savor a delicious breakfast and enjoy a classic Milanese aperitivo.

The impact you’ll make
Breakfast, lunch or dinner, the best meals aren’t just made by our brilliant chefs. They’re made even more memorable by the great service our guests enjoy. As one of our Hosts/Hostesses, you’ll make sure you know what to do to make them feel y will appreciate the pristine outlet entrance, your warm welcome, and your efficiency in getting them seated and pointed in the right direction.

When they know you genuinely care about the quality of their stay, you are operating at a level of excellence. Thanks to you, our guests and customers will feel well‑fed, happy and wanting to come back to our F&B outlet for more authentic and sophisticated dining experiences.

Connect your passions with a rewarding opportunity
You’re a food and beverage enthusiast who really enjoys making others feel n you work with us, you'll get to entertain and meet people from all over the world as you build your experience. Join us and grow through opportunities to explore the business, opening yourself to various career options. No matter your path, we’ll make sure you feel right at home.

You may work in any of our outlets thus widening your F&B service organization knowledge. And this is just the beginning. We believe in the potential of our talents, and we will do our best to make them grow in our Company.

What you’ll do

Serve as the first point of contact and ambassador of the hotel and its F&B venues, delivering a warm, genuine, and professional welcome to every guest.

Manage reservation systems, respond promptly to incoming calls and emails, and handle special requests with accuracy and attention to detail.

Ensure smooth guest flow in the dining venues, monitor seating capacity, and provide precise wait‑time estimates to optimize the guest journey.

Handle guest inquiries, requests, and complaints with professionalism, following Standard Operating Procedures and using company systems to document and resolve issues.

Maintain deep knowledge of menus, daily offerings, and hotel services to confidently guide and inform guests.

Work closely with F&B and Culinary teams to uphold flawless coordination, service standards, and the overall quality of the guest experience.

Follow all brand, hotel, and department Standard Operating Procedures, ensuring consistency with The Luxury Collection identity and Marriott International guidelines.

Adhere to health, safety, hygiene, and sanitation policies, maintaining a pristine and welcoming environment at all times.

Support the overall service ambiance by maintaining lobby and entrance presentation, ensuring the space reflects the…