Director Of Food & Beverage

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Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental Hotel Group is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.
Ideally located on the charming Via Andegari, Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 36 beautifully appointed suites. Set in the heart of the city, only steps away from the world‑renowned La Scala opera house, it inhabits four elegant 18th Century buildings in Milan's most prestigious district. Guests can discover exquisite dining in the beautiful setting of two‑Michelin‑starred restaurant Seta, run by acclaimed chef Antonio Guida, and enjoy the relaxed atmosphere of the Mandarin Garden, where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings.

The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms.
About The Job  Based at the Mandarin Oriental, Milan within Food & Beverage Division in Milan, the Director of Food & Beverage is responsible for overseeing and maximizing guest experience, quality standards and business performance of the Food & Beverage outlets. The Director of Food & Beverage reports to the Hotel Manager.
Major Responsibilities   Ensure the profitability, efficiency and creativity in each Food and Beverage outlet including banquet functions, outside catering events and in-room dining;
Partner with Sales & Marketing to increase exposure and coverage of the Food & Beverage outlets in various local and international media;
Analyse and control food and beverage cost in order to achieve financial targets;
Plan menus, prices and promotional events for all Food & Beverage outlets in order to maximise revenue generating opportunities in liaison with the Executive Chef;
Identify areas for improvement in service and food & beverage quality by reviewing various service quality audit reports, guest feedback from various channels as well as guest incident reports, and formulate action plans;
Stay attentive to market trends in culinary arts, beverages and service style in order to induce creativity in the operation;
Manage Food & Beverage outlet concept changes and renovations, as well as annual CAPEX planning and execution in liaison with the Executive Chef;
Maintain a team of well‑trained and motivated colleagues in order to deliver a high level of service according to Group’s and international luxury hotel standards;
Meet and greet all VIPs and influential clients and ensure there is follow‑up on all discussed details;
Work closely with all related departments within the hotel to maximise collaboration and efficiency.
Perform any other reasonable duties as required by the Hotel Manager or General Manager from time to time.
Manage budget of the entire Food & Beverage Division, monitor and control the expenses and ensure that there is no substantial overrun of costs;
Accurately forecast financial performance;
Review constantly and control operational cost without reducing quality and guest experience.
Work closely with Finance in reviewing financial performance regularly.
People & Culture Responsibilities   Lead the recruitment, training, and development of team members, in collaboration with the People & Culture department;
Build effective teams, and provide comprehensive development and succession plans for the division;
Introduce effective training program across the division.
Health & Safety Responsibilities   Ensure the…