FinOps Analyst - Accounts Receivable

As an AR Collections Analyst, you will support Amazon’s strategic customers to identify and resolve billing issues, reconcile accounts and drive monthly collection targets. A successful individual will be self‑motivated—someone who can recognize how processes can improve and effectively implement positive changes. The candidate must also be able to build strong cross‑functional relationships and demonstrate exceptional organizational skills and attention to detail.

You will earn trust with our customers to facilitate timely payment.
Amazon seeks a Collection’s analyst with at least 2+ years F&A experience in a large customer‑oriented corporate environment.
Responsibilities

Manage a portfolio of customer receivables and work to maximize Amazon’s cash flow by solving customer payment issues.
Full cycle of accounts receivable past‑due balances, including research, analysis and account reconciliations.
Call customers and schedule resolution sessions to understand the procure‑to‑pay cycles of our customers.
Manage and resolve invoice discrepancies to ensure timely and accurate receivables.
Manage internal and external accounts receivable inquiries.
Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.
Understand the Amazon billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR.
Understand the pain points of customers and solve our customer’s problems.
Provide prompt, efficient, detailed, customer‑oriented service to customers.
Escalate when appropriate to direct manager and/or senior leaders.
Keep detailed notes, task creation and reminders in our collections tools.
Act as the Voice of the Customer for our top tier customers and Sales Teams, reporting and acting on observed areas for improvement.
Actively seek solutions to customer and sales needs, communicate trends to leadership, and suggest innovative solutions on behalf of the customer experience.
Analyze trends and suggest process improvements.
Perform other projects and duties as required.

Working Conditions

Normal Office Environment.
Report daily to the Pasay office.
This role will primarily be reporting on a night shift and may also be requested to be on shifting schedule from time to time.
Work during holidays as may be required by the Company.
May be asked to render overtime on critical and peak times as may be required by the Business.

Basic Qualifications

Bachelor's degree in Accounting, Finance, Business Administration, or related field
2-4 years of experience in accounts receivable, collections, or credit management
Experience working with distribution channels, resellers, or B2B customers preferred
Proficiency in Oracle, SAP, or similar ERP systems
Advanced Microsoft Excel skills (pivot tables, VLOOKUP, data analysis)

Experience with accounts receivable aging reports and reconciliation
Knowledge of billing systems and cash application processes
Strong understanding of AR processes including invoicing, collections, and dispute resolution
Ability to manage high‑volume portfolios with multiple stakeholders
Experience in credit analysis and risk assessment
Knowledge of payment terms, credit policies, and collection strategies
Excellent written and verbal communication skills for interacting with external partners
Proven ability to build and maintain relationships with resellers and distributors
Strong negotiation skills for payment arrangements and dispute resolution
Ability to elevate issues appropriately and work cross‑functionally
Analytical & Problem‑Solving
Strong analytical skills to identify trends, risks, and opportunities in AR aging
Ability to investigate and resolve billing discrepancies and payment issues
Data‑driven approach to prioritizing collection activities
Process improvement mindset to enhance efficiency
Familiarity with Amazon Leadership Principles, particularly Deliver Results and Earn Trust
Ability to work in a fast‑paced, metrics‑driven environment

Experience with automation tools and process optimization preferred
Accounts Receivable experience

Preferred Qualifications

MBA or Master's degree in…