Customer Service Representative
Job in
Milan, Lombardy, Italy
Listed on 2026-01-14
Listing for:
Altro
Full Time
position Listed on 2026-01-14
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Customer Success Mgr./ CSM
Job Description & How to Apply Below
About the Role
We are seeking a dedicated Customer Service professional to deliver outstanding support to both internal and external stakeholders. This role involves managing order processing, pricing and billing inquiries, service requests, and complaint resolution, while ensuring full compliance with internal procedures and applicable regulations (e.g., ABBOTT Quality System). You will work independently and contribute actively to the success of the local Customer Service team.
Key Responsibilities
Front Office
Process customer orders received via telephone.
Investigate and resolve complaints promptly and professionally.
Collaborate with internal teams to resolve pricing discrepancies.
Issue credit notes for returns and complaints within procedural deadlines.
Coordinate with approved couriers for deliveries and claims.
Organize return shipments and manage PER processing with sales representatives.
Back Office
Handle orders received via email, fax, or post.
Ensure accurate creation of sales orders and invoices.
Generate documentation (packing lists, proforma invoices, credit notes).
Execute timely and precise invoicing, including electronic formats.
Monitor invoice issuance and follow up on backorders.
Maintain master data (customers, materials, pricing).
Support product tracking and FSCA (Field Safety Corrective Action) activities.
General
Participate in process improvement initiatives and cross-functional projects.
Mentor and train junior team members.
Ensure compliance with company policies and ethical standards.
Education & Competencies
Upper secondary/high school diploma (country-specific).
Proven experience in Customer Service.
Fluent in local language and proficient in English (written and spoken).
Skilled in Microsoft Office and ERP systems (e.g., SAP).
Strong organizational and communication skills.
Customer-focused, team-oriented, and resilient under pressure.
High integrity and adaptability in a dynamic environment.
Seniority level
Entry level
Employment type
Full-time
Job function
Customer Service
Industries
Hospitals and Health Care
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