Customer Service Assistant

Are you looking for an exciting job in customer service? Do you thrive in an entrepreneurial environment with a driven team and a mix of talent that is embedded in a strong international FMCG group? Then check out this job opening!

For our Italian Sales Office, located in the city center of Milano, we are looking for a Customer Service Assistant, reporting to the Planning & Logistics Manager.
Get ready to take charge of the following responsibilities in our supply chain team in Italy:
Act as focal point for customers and local commercial teams, ensuring a timely, proactive and effective approach to supply chain issues
Book and process incoming orders & order confirmations; monitor and update customers regarding order status
Be the SPOC for 3PL logistic partners
Maintain contact with the warehouses to prevent and solve any possible shipment issue
Co-ordinate inbound transport from Lotus factories to Italy, manage stock and replenishment
Manage customer complaints and billing issues and assist in credit control & finance administration
Manage the Lotus Italy consumer careline & mail
Manage ad hoc administration duties for the Italian team
Profile  Do you recognize yourself in the following profile? This is what you need:
Fluency in Italian and English
Min 2 years of experience in a customer service/ logistics role  Solid knowledge of logistics processes
Experience on EDI implementation project would be a plus
Experience in an FMCG company is strongly recommended

Solid knowledge of SAP for order-to-cash processes (supporting customer operations)
Good organization & coordination skills, friendly and open personality
Punctuality, attention to detail, and affinity with numbers
Strong pro-active and customer-centric mindset
Proficiency in Microsoft Office
Passion for our brand!
"The clear growth path of Lotus as a company also reflects in a personal growth path. The organization, functions and job content is evolving continuously as a result. I don’t need to worry about my career, as new opportunities are always just around the corner."  Offer  Lotus Bakeries is an international, dynamic and sustainable player in the FMCG industry. We are a proud and passionate company that builds strong global and local brands and creates small moments of happiness.

We bring people together with our delicious products and spark joy! In this role you we offer you:
Tons of on-the-job learning and insights in the world of FMCG.
A company culture where passion, team spirit and open dialogue are the main drivers.
If this sounds like you, then we are happy to receive your application!
Do you want to be part of a terrific team with the ambition to create small momentsof happiness every day? Meet our people, discover their unique skills and get excitedto join them in a great work environment.

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