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Job Description & How to Apply Below
Are you looking for an exciting job in Customer Service? Do you thrive in an entrepreneurial environment with a driven team and a mix of talent that is embedded in a strong international FMCG group? Then check out this job opening! For our Italian Sales Office, located in the city center of Milano, we are looking for a Customer Service Assistant , reporting to the Planning & Logistics Manager.
Responsibilities
Act as focal point for customers and local commercial teams, ensuring a timely, proactive and effective approach to supply chain issues
Book and process incoming orders & order confirmations; monitor and update customers regarding order status
Be the SPOC for 3PL logistic partners
Maintain contact with the warehouses to prevent and solve any possible shipment issue
Co-ordinate inbound transport from Lotus factories to Italy, manage stock and replenishment
Manage customer complaints and billing issues and assist in credit control & finance administration
Manage the Lotus Italy consumer careline & mail
Manage ad hoc administration duties for the Italian team
Qualifications
Fluency in Italian and English
Min 2 years of experience in a customer service/ logistics role
Solid knowledge of logistics processes
Experience on EDI implementation project would be a plus
Experience in an FMCG company is strongly recommended
Solid knowledge of SAP for order-to-cash processes (supporting customer operations)
Good organization & coordination skills, friendly and open personality
Punctuality, attention to detail, and affinity with numbers
Strong pro-active and customer-centric mindset
Proficiency in Microsoft Office
Passion for our brand!
Offer
Grasp the opportunity to join an ambitious and driven team with a mix of talents! Being part of a fast growing, international company, you will get tons of on-the-job-learning and acquire new insights. In addition, you will be part of a culture where passion, team spirit and open dialogue are our main drivers. And of course, on top of that, you can enjoy delicious branded snacks every day!
Seniority level
Entry level
Employment type
Full-time
Job function
Administrative, Customer Service, and Supply Chain
Industries
Food and Beverage Manufacturing
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