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Customer Service Representative

Job in Milan, Lombardy, Italy
Listing for: Altro
Contract position
Listed on 2026-01-13
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 10000 - 30000 EUR Yearly EUR 10000.00 30000.00 YEAR
Job Description & How to Apply Below
Customer Service Representative
For our Customer Service & Demand Management Team, we are looking for a resource ( Fixed Term Contract ) to join the Customer Service Team; responsible for managing the Back Office activities who will have the opportunity to work on Global Brands such as Tempo®, Nuvenia®, TENA®, and Demak'Up®.

About the Role
This role, reporting to the Customer Service & Demand Manager Italy, entails Master Data (Customers and Materials), claims and pricing data in the assigned area of responsibility securing compliance with Essity strategies and protocols, supporting organization maximizing business results.

What You Will Do

Setup and maintain pricing data based on agreed processes and standards to ensure highest level of data accuracy and thereby positively influence customer experience

Analyze and resolve price claims in close collaboration with related Lead2

Contract and GBS functions

Proactively suggest process adjustments to improve consistency of data

Effectively collaborate with and educate customer facing teams and other specialists in continental teams on pricing setups, systems and tools and impact of pricing on business results

Setup and maintain Customer Master Data and Material Master Data aligned with internal processes and standards to ensure high level of accuracy

Who You Are

Bachelor Degree in Economics or similar field of study

Proven experience in Customer Service or a similar back-office role, ideally in the FMCG Industry

Fluent in Italian and English

Good analytical skills with deep knowledge of Excel and SAP R3

A real Team Player, with good communication skills at different organization level

Fast learner with a strong attitude to problem solving

What We Can Offer You
Our purpose, Breaking Barriers to Well-Being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere.

Application End Date: 21 gen 2026 Job

Requisition y258699

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