Service & Product Manager

At MBE, we are seeking a  Service & Product Manager  reporting to the Marketing & Product Senior Manager.
In this role, you will lead the development and rollout of  Shipping & Fulfillment products  and  Digital solutions  designed for the MBE Center network and final customers, with a clear focus on driving  sales performance  and sustainable growth.
You will have end-to-end ownership of product performance, ensuring these solutions act as powerful sales levers to achieve Country objectives and maximize adoption across the Italian network and end customers.

Main responsibilities
Lead product development and localization  for the Italian market, ensuring alignment between global product roadmap, Marketing, Sales and IT strategies to maximize local impact.
Own go-to-market strategy and execution , coordinating product launches, rollouts and adoption plans to achieve budget targets and accelerate penetration across MBE Centers and end customers.
Drive product adoption and performance , monitoring KPIs, sales results and usage metrics, and translating insights into actionable improvement initiatives.
Act as product evangelist , delivering training, advanced support and enablement programs to retail managers, franchisees and entrepreneurs to improve sales effectiveness and operational performance.
Manage cross-functional and external stakeholders , working closely with Global teams, Sales, Marketing, IT, Learning & Development and external partners to ensure seamless execution and continuous alignment.
Ensure accountability on product targets , monitoring performance versus Country objectives and driving corrective actions to guarantee sustainable growth and results
Support strategic decision-making  through data-driven analysis, dashboards and business cases related to product evolution and investments.
Manage and develop  a dedicated resource focused on inside sales and franchisee support within the shipping sector.

Skills and qualifications
Master’s degree in Economics, Management Engineering, Business Administration or similar fields.
5+ years of experience  in Product Management roles, preferably in  digital, retail, franchising or service-based environments .
Previous exposure to Sales or field-facing roles  (e.g. retail, franchise network, B2B sales) will be considered a plus.
Proven experience in  go-to-market execution , product launches and adoption acceleration.
Strong  analytical mindset , with the ability to monitor KPIs, interpret performance data and drive decisions based on insights.
Solid  project management skills  and ability to manage complex initiatives across multiple stakeholders.
Excellent  communication, presentation and training skills , with confidence in engaging senior stakeholders and network partners.
Fluent in  Italian and English .

What we offer
Global Exposure :
Join a rapidly expanding international group with a dynamic and multicultural environment.
Employee Care & Social Impact :
We value our people and our communities. Our benefits include:
Paid leave for volunteering activities to support the causes you care about.
A comprehensive Global Parental Leave Policy to support your family journey.
Professional Growth :
Continuous training and development opportunities within the Group, including full access to our dedicated eLearning platform.
Work-Life Balance : A flexible hybrid work model (60% on-site / 40% remote).
Comprehensive Benefits:
Meal vouchers, a dedicated Wellbeing Platform, Corporate Welfare Plan.
Environment : A vibrant workplace with strong interaction with Global teams and a focus on sustainable growth.

About MBE
Mail Boxes Etc. (“MBE”), part of the Fortidia Group, is one of the world’s largest networks of Multi-service Centers owned and operated by independent entrepreneurs. We provide small and medium-sized enterprises and private customers with comprehensive e-commerce, logistics, shipping, marketing, and printing solutions. Through our extensive network of MBE Centers, we deliver tailored support to both individuals and businesses, with the goal of ensuring high-quality, highly personalized service for our clients.
We are an equal opportunity employer. We believe that talent, expertise, empathy and ambition drive our success, and we base hiring decisions solely on candidate experience and skills.
We are committed to creating an inclusive hiring process. If you have specific needs or require adjustments during the recruitment process, please let us know.