IT Operations Coordinator

We are seeking a Technology Operations Coordinator to join our worldwide Technology and Digital Services team. Reporting directly to the Head of Operations and Infrastructure, this role plays a vital part in supporting the administration and smooth operation of our technology solutions.

You will help maintain and improve procedures that support technical operatives, ensuring timely and effective responses to support requests. Your contribution will be key to delivering service excellence and maintaining the smooth running of the company’s Information Technology department. Additionally, you will provide essential administrative support to both technical staff and management, helping to coordinate tasks, maintain documentation, and uphold operational standards.

KEY RESPONSIBILITIES

Operational Support:
Ensure all day-to‑day IT operational activities are executed reliably and on time, supporting the delivery of service excellence across the business

Helpdesk Administration:
Respond to and action helpdesk issues, ensuring timely resolution of support requests submitted via the ITMS (Fresh Service)

Process Management:
Maintain and improve procedures that support technical operatives, helping to optimise workflows and reduce response times

Collaboration:

Liaise with cross‑functional teams to support the implementation and maintenance of technology solutions

Administrative Support:
Provide clerical and administrative assistance to technical staff and management, including documentation, scheduling, and reporting

Service Quality:
Contribute to the continuous improvement of IT services by identifying inefficiencies and proposing enhancements.

SKILLS & COMPETENCIES
To be successful in this role, you will demonstrate experience in the following:

Supplier Management

Maintain list of IT Suppliers

Document Vendors on Fresh Service

Any contracts or products be listed.

Contract Management

Domain management

Licence management

Subscription management

Software

Procedures

Software onboarding

Asset Management

In stock Items

Frequently bought Items

Train Staff to complete asset entry

Issue and retrieve assets

Carryout Annual Hardware audit

Procurement Management

Purchase Order management

Coordinating IT Onboarding Process (purchase kit, assign resource, delivery)

Receive goods and add to Inventory

Create Purchasing Process Map

Finance

Credit Card: expense reports

Add invoices to Credit Card Expense Reports

Invoicing: check and approve

Service Desk Reporting

Quarterly Reporting

Task Management

SLA management

Procedure Management

Maintain Procedures

Recording changes and sending notifications

Our values:  be a leader, build trust, be responsible, be innovative and ‘bring your alpha’.

EXPERIENCE & QUALIFICATIONS

Be an accomplished administrator – able to seamlessly and efficiently get diverse tasks to align in pursuit of technical excellence

Have excellent communication and stakeholder management skills

Be able to design draft and communicate process documentation that is user friendly and fit for purpose to both technical and non-technical audiences

Have an organised, systematic approach and great attention to both quality & detail

Be a self-starter, able to manage and prioritise their own workload – collaborative with a global team

Have a desire to continually improve, learn, and strive for excellence in a dynamically changing global environment

Knowledge of any of the following would be advantageous:
Microsoft Office, GDPR, ITIL

The right to work in the UK or Italy.

WHAT WE OFFER

A busy role in a supportive team, with plenty of opportunities to learn

International scope – we operate in over 8 countries

Hybrid working – we will need you in the office at least twice a week, but you will normally be able to work remotely for the remainder of the week

Competitive base salary and annual discretionary bonus

HOW TO APPLY

If you are interested in this opportunity, please follow the link to apply or send your application to

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DIVERSITY AND INCLUSION
Our approach to diversity and inclusion is a natural extension of our values. Our entrepreneurial culture inspires us to try new things, be open to different viewpoints and be bold. Our Group is committed to cultivating and preserving a culture of connectedness that values difference and gives space for individual expression. The collective sum of our individual differences, life experiences, knowledge, innovation, self‑expression, and talent and hard work form the bedrock of who we are and who we aspire to be.

We are committed to equal employment and advancement opportunity irrespective of race, color, ancestry, social background, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability and gender identity.

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