Assistant Branch Manager

Lead the Team. Get Out on the Road. Keep Customers Moving.

We’re looking for a friendly, reliable, proactive and customer-focused Assistant Branch Manager to support our day-to-day operations. You will work closely with the Branch Manager to oversee daily workflows and provide supportive leadership to a motivated team.

In this role, you’ll enjoy a mix of essential office administration and on–the-road tasks-delivering and collecting vehicles to ensure every partner and customer receives a seamless, outstanding experience.

Since 2001, Compass has been the market leader in accident replacement vehicles. Our mission is simple:
Reduce the Inconvenience for customers, clients, and each other. We achieve this through genuine care, teamwork, and a commitment to doing things better.

• Care & Passion – to deliver outstanding service the way we’d want to be treated
• Courage – to be empowered and make informed decisions
• Can Do – a proactive mindset focused on solving problems and improving
• Trust – to be counted on to do the right thing in all relationships

• Ensure the smooth delivery and collection of vehicles, meeting both Company standards and customer expectations.
• Support the Branch Manager with day‑to‑day team coordination and operational tasks.
• Act as key escalation point for urgent matters and operational challenges in the absence of a manager, helping to maintain seamless branch operations.

• Preferred experience in a similar role or within the automotive industry.
• A full and clean driver’s license, a motorbike license is an advantage but not a necessity.
• Physical ability to wash and prepare vehicles for delivery
• Exceptional customer service skills, with at least one year of experience in a customer service role.
• Ability to work effectively independently and as part of a team.
• Strong problem‑solving abilities in a fast‑paced environment.
• Excellent organisational and time management skills.
• Experience in the rental, fleet, or vehicle industry (advantageous)

Working at Compass means being part of a supportive team where your contribution is valued, and your development is supported. You’ll also enjoy a range of benefits, including:

• Career development – many of our team members have progressed into senior roles across the business
• 12 weeks paid parental leave
• Access to the Employee Assistance Program (EAP) – confidential support when you need it
• Make a Difference Leave – one paid day per year to support a community cause
• Learning and development days to support your growth
• Team‑building events and activities to strengthen connection and culture
• Exclusive discounts and offers through our business and HR partners

Click Quick Apply and upload:

Your resume

A brief cover letter telling us why this role is a great fit for you

We value diversity and encourage applications from people of all backgrounds.

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• How many years of experience do you have as an Assistant Branch Manager or in a similar support role?
• Do you have a valid unrestricted Australian driver’s license?
• Which best describes your working rights in Australia?
• Do you have any previous experience as a driver or delivery driver?

Manufacturing, Transport & Logistics 101-1,000 employees

Compass are an established leader in accident management and vehicle hire services in Australia. Formed in 2001, Compass comprises of a suite of diversified vehicle solutions including accident replacement vehicles, standard and commercial vehicle hire, fleet replacement solutions, and tailored end‑to‑end accident management.

With branches servicing every major city and regional centre across Australia, Compass are committed to delivering an outstanding customer experience through continually delivering first‑to‑market innovation, driving efficiency; streamlining service delivery; and helping identify additional markets for new product and service development.

Compass are an established leader in accident management and vehicle hire services in Australia. Formed in 2001, Compass comprises of a suite of diversified vehicle solutions including accident replacement vehicles, standard and commercial vehicle hire, fleet replacement solutions, and tailored end‑to‑end accident management.

With branches servicing every major city and regional centre across Australia, Compass are committed to delivering an outstanding customer experience through continually delivering first‑to‑market innovation, driving efficiency; streamlining service delivery; and helping identify additional markets for new product and service development.

Researching careers? Find all the information and tips you need on career advice.