Pharmacy Operations Manager

3 days ago Be among the first 25 applicants

• Engages customers and patients by greeting them and offering assistance with products and services.
• Resolves customer complaints, helps respond to customers’ requests in a timely manner and answers non‑clinical questions to ensure a positive customer experience.
• Models and shares customer service best practices.
• Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy.
• Enhances customer experience by increasing focus on healthcare services.

• Assists pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law).
• Completes patient and physician calls under the supervision of a pharmacist (where allowed by law).
• Assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.
• Shifts non‑clinical work in the pharmacy under company policies, state and federal laws/regulations; ensures tasks are completed on time.
• Prepares, and files reports and records required by the company and various government agencies.
• Manages core pharmacy workflow and drives excellence in pharmacy operations; coordinates and organizes the pharmacy daily schedule of activities.
• Recommends allocation of pharmacy hours; assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
• Ensures compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure; manages annual inventory preparation.
• Accounts for completion of non‑clinical patient calls.
• Drives new technology/process rollout, champions change and engages team around action planning.
• Ensures proper operation and maintenance of pharmacy department equipment.
• Conforms to Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription‑dispensing activities.
• Maintains knowledge of company asset protection techniques; reports concerns that would compromise pharmacy security.
• Communicates prescription errors to the accountable pharmacist and adheres to company policies in relation to pharmacy errors and the Continuous Quality Improvement Program.
• Ensures accurate processing of insurance claims to resolve customer issues and prevent payment rejections.
• Assists and supports Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality and customer service.
• Manages Community Outreach Portal and coordinates off‑site immunization clinics and community events, building and sustaining relationships with retail partners.

• Leads performance management of technicians including decisions regarding discipline and termination.
• Ensures compliance with state and federal laws and holds technicians accountable for attendance and timeliness.
• Manages technician hiring, onboarding, training, and scheduling; monitors timely training completion.
• Identifies gaps in pharmacy operations knowledge among team members and supports their training.
• Assists Pharmacy Manager in monitoring all pharmacy and team member licensures, registrations and certifications.
• Ensures proper procedures for selection, recruitment, record retention, and training as required by company policy and law.

• Maintains PTCB certification through the designated training program and/or state required certification/registration.
• Maintains and enhances current knowledge and skills related to pharmacy and healthcare.
• Obtains necessary certifications, education credits and training such as LTMP e‑modules as required by the company.
• Seeks professional development by monitoring performance, soliciting constructive feedback, and leveraging a healthcare supervisor as mentor and coach.

• Communicates with the pharmacy team, relaying messages from the support center or other key emails as required.
• Participates in key store/pharmacy meetings, including 5‑minute…