Collections Specialist - In Office

* Collections Specialist
*
* Location:

* Salt Lake City, UT (OnSite)

* Pay:* $18-$21/hr

* Schedule:

* Mon-Fri or Tue-Sat, 9:30 AM-6:00 PM

* Contract Length:
* 12 months (with potential extension)

* About the Company
* Our client is a well established financial institution known for innovation, customer service, and strong community presence. This team operates out of a modern, energyefficient facility designed to support productivity, collaboration, and employee wellness, including onsite amenities, natural lighting, and convenient transit access.

* What We're Looking For
* We're seeking motivated candidates with strong customer service backgrounds who are confident on the phone, comfortable handling sensitive financial conversations, and capable of staying professional, clear, and firm when guiding customers through repayment solutions. Experience in collections, call centers, or banking is a strong plus.

* Position Overview
* In this role, you will contact customers regarding delinquent accounts, help resolve pastdue balances, and ensure all interactions follow regulatory and compliance standards. This position is ideal for someone who enjoys problem solving, negotiating, and supporting customers through financial challenges.

* Key Responsibilities
* * Contact customers by phone regarding delinquent accounts and obtain commitment for payment or payment arrangements.

* Update and document account information accurately in internal systems.

* Follow established guidelines to determine appropriate collection remedies.

* Develop and negotiate repayment schedules while explaining consequences of continued delinquency.

* Perform skip tracing and due diligence to ensure compliance with federal regulations.

* Adhere to the Fair Debt Collection Practices Act and state/federal bankruptcy laws.

* Assist with additional assigned tasks as needed.

* Qualifications
* * High school diploma or GED required.

* Experience in collections, customer service, banking, or finance preferred.

* Strong verbal communication skills and ability to be direct, clear, and professional.

* Ability to handle challenging conversations with borrowers, attorneys, and third parties.

* Solid negotiation, followup, and time management skills.

* Basic understanding of loans, credit cards, overdrafts, and general collection processes.

* Proficiency with PC applications such as Excel and Word.

* Knowledge of regulatory compliance is a plus.

* Why You'll Love This Role
* * Work in a modern, sustainable onsite facility with amenities designed for comfort and productivity.

* Join a team environment with opportunities to strengthen negotiation and financial operations skills.

* Competitive pay and eligibility for a comprehensive benefits package (medical, dental, vision, 401(k), and more-eligibility requirements apply).

* Job Type & Location
* This is a Contract position based out of Midvale, UT.

* Pay and Benefits
* The pay range for this position is $18.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

* Medical, dental & vision

* Critical Illness, Accident, and Hospital

* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

* Life Insurance (Voluntary Life & AD&D for the employee and dependents)

* Short and long-term disability

* Health Spending Account (HSA)

* Transportation benefits

* Employee Assistance Program

* Time Off/Leave (PTO, Vacation or Sick Leave)

* Workplace Type
* This is a fully onsite position in Midvale,UT.

* Final date to receive applications
* This position is anticipated to close on Jan 26, 2026.
h4>

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work…