Sales Consultant - Waterfall

Your Purpose

The purpose of this role is to inspire people to live active lives and to ensure that the individual and club sales goal is achieved monthly by promoting and marketing Virgin Active as the preferred choice in the fitness industry.

• Plan each day and month in advance, to generate new leads, book new appointments, and present to customers with the objective of making sales to successfully reach and exceed a pre-defined sales target.
• Record activity inputs using the tools and systems provided by Virgin Active, in line with timelines and procedures set.
• Abide by the Virgin Active sales processes and systems provided by Virgin Active.
• Maintain up-to-date, comprehensive knowledge and understanding of VASA products, as well as competitors.
• Expand the customer base and strengthen loyalty of existing customers through service calls to increase sales referrals and ongoing development of networks and relationships.
• Understand prospective members’ individual interests and requirements, building rapport and matching their interest and needs with our product.
• Close sales by overcoming objections with the support of the Sales Manager and/or Regional Sales Coach.
• Report to the Sales Manager regarding reviews and analyze objectives and planned activities.
• Review and analyze sales data and statistics to plan effectively for the future with the aim to increase sales and enhance our brand image.
• Participate in sales meetings by sharing best practice, ideas and making recommendations to generate new leads and increase sales.
• Inform the local consumer of Virgin Active through activating unique marketing opportunities local to your club (e.g. attend, arrange, promote health days and corporate/community events as well as in-club events as a Virgin Active brand ambassador).

• Matric qualification essential.
• Relevant tertiary qualification preferred (Sales and Marketing qualification).
• A minimum of 2 years’ experience within the sales industry.
• Promotion and sales skills to sell the Virgin Active product and service effectively.
• Proven track record of sales performance.
• Plan daily activities to maximize results.
• The ability to build and maintain rapport with key customers and identify new opportunities.
• Telephone communication and listening skills.
• Excellent communication, interpersonal and leadership skills essential.
• Confidence, politeness and awareness of general industry matters.
• Customer-centric mind‑set.
• Ability to analyze the market and use data to penetrate the market effectively.
• Financially astute and able to understand sales budgets; proven experience in calculating sales ratios.
• Understand and adhere to company systems and processes.
• Excellent client relationship building skills across all customer demographics.

• Adaptability (ability to adapt to a fast‑paced, changing environment).
• Curiosity (willingness to succeed, seek opportunities to learn and grow).
• A winning mentality (willingness to go above and beyond to achieve success).
• Motivation to achieve success.
• A commitment to making a difference in people’s lives.
• A growth mindset.
• Ability to work independently.
• Trustworthiness (always act in doing the right thing).
• Drive to create moments of magic for members.
• Ability to make decisions and take ownership and responsibility for decisions.
• Action orientation.

• Wellness knowledge beyond the health club.
• Ability to make quick and bold decisions.
• Agility.
• Collaboration.
• High interpersonal skills (EQ).