CRM Account Executive

• Region: EMEA - Europe, Middle East and Africa
• Work Persona:
  Flexible

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The CRM Account Executive will oversee market success of Service Now's CRM products. You will play a leading role in engaging assigned accounts and be responsible for the creation of new business and pipeline across a substantial portion of the Service Now sales cycle and methodology. You will oversee executive relationship management for assigned accounts; lead and partner with virtual teams, including Core Field, Solution Sales, Solution Consulting, Support and Professional Services.

What you will get to do in this role:

• Oversee development and growth of assigned accounts, including development and deployment of territory resources
• Develop a sales strategy in the allocated territory with a target prospect list, and a regional sales plan for your assigned account and/or territory.
• Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across CRMproduct(s) and CRMmulti-workflow solution(s).
• Arrange and conduct initial Executive and CxO discussions and position meetings
• Collaborate closely with your Solution Consulting counterpart and extended team to deliver ‘art of the possible’ demonstrations showcasing Service Now’s CRMproduct(s) & solution(s), orchestrating relationships as required.
• Develop a clear roadmap and building capabilities across our clients and Service Now teams to promote an outstanding customer experience
• Be the trusted advisor to the customer by understanding their existing and future Customer Engagement & Operations roadmap to drive the Service Now Customer & Industry Workflows platform
• Own and Lead CRM opportunities all the while collaborating closely with Core Sales Teams (AE’s, SC’s, Leadership) and other Service Now Solution Areas (Creator, Employee, Technology) to deliver outcomes-based solutions to our clients and prospects.
• In partnership with assigned Account Executive and Solution Consultant, present our CRMWorkflows offering directly to prospects, customers, partners and at industry events and seminars
• Articulate customer success strategies to the field to streamline and standardize Platform presentations and value proposition
• Prospect qualification and the development of new sales opportunities and ongoing revenue streams with limited support from inside sales
• Sales process management and opportunity closure
• Ongoing account management to ensure customer satisfaction and drive additional revenue streams

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• Deep experience in solution sales, preferably within a CRM / Customer engagement /Customer Service Management / CX / CPaaS / CCaaS / SOM vendor
• An understanding of the CRM, CX or CSM solution-related business processes essential
• Experience leading virtual or matrixed teams
• Ability to understand broad, macro-level business IT needs for a prospective client
• 8+ years of sales experience within complex software or platform solutions
• Deep industry knowledge of your assigned vertical
• Experience establishing trusted relationships with current and prospective clients and other teams
  
  Ability to produce new business, negotiate deals, and maintain healthy C-Level relationships
• Able to thrive in a fast paced, growing, deadline driven environment
• Willingn…