Claims Non Motor Advisor

Who are we?

At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you. Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things.

We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way. Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company.

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

A Non‑Motor Claims Adviser captures, validates and finalises contents and other various claims from client. Our Advisers within the Non‑Motor Claims Department are committed to providing MiWay clients with awesome service and to making their experience enjoyable, easy and convenient. Demonstrating an excellent knowledge of product and claim terms, rules and conditions in order to correctly advise and assist the customer.

• Grade 12/Standard 10/NQF4

• At least 1 year experience in a short‑term insurance industry
• Previous call centre experience with an above average performance track record

• Capture/Register claims on systems
• Handle administration and follow ups concerning claims.
• Liaise with clients, service providers & assessors.
• Handle and resolve queries from clients/service providers.
• Validate claims within turnaround time.
• Handling and resolving queries and problems from clients and service providers.
• Payment of claims and invoices from service providers within specific turnaround times
• Conduct all the above to the required performance and quality standards that are in place.

• Excellent administration and organisational skills
• Excellent interpersonal and communication skills (verbal and written)
• Self disciplined and self motivated
• Problem solving/initiative
• Negotiating
• Tenacity and resilience
• Be an analytical thinker with an investigative instinct
• Customer service oriented
• Deadline and results oriented
• Attention to detail
• Takes ownership and responsibility
• Adaptability
• Conflict handling attitude

Customer Service
Team Support
Administration
Quality, compliance and accreditation

• Communicates effectively - Contributing dependently
• Decision quality - Contributing dependently
• Action orientated - Contributing dependently
• Optimises work processes - Contributing dependently

• Cultivates innovation - Contributing dependently
• Customer focus - Contributing dependently
• Collaborates - Contributing dependently
• Being resilient - Contributing dependently
• Drives results - Contributing dependently

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.