Warehouse Manager

Key Responsibilities

• Oversee end-to-end warehouse activities: receiving, picking, packing, distribution, inventory control, and LAB functions.

• Implement and monitor strong controls, procedures, and security measures to safeguard warehouse assets and operations.

• Maintain optimal inventory levels through physical counts, cycle counts, and reconciliations with inventory systems.

• Ensure accurate and timely recording of all inventory transactions and stock movements.

• Manage warehouse facilities and equipment, including layout planning, inspections, maintenance, and repairs.

• Address and resolve customer service queries, delivery issues, and stock-related escalations.

• Contribute to financial performance by managing the warehouse budget, monitoring expenditure, and driving corrective actions.

• Oversee compliance with audit standards, policies, and statutory requirements.

• Lead and develop warehouse staff, ensuring proper performance management, training, and adherence to SOPs.

• Work collaboratively with the Supply Chain Manager to support procurement and ensure availability of critical inventory.

• Manage and align regional warehouse operations with central standards for consistency and efficiency.

• Develop, implement, and maintain SOPs, training manuals, and process compliance frameworks.

• Support cross-functional initiatives and organisational projects as needed.

Key Accountabilities

• Ensuring accuracy and integrity of inventory records and stock movements

• Driving operational efficiency, cost optimisation, and continuous improvement

• Delivering service excellence and maintaining high customer satisfaction

• Ensuring compliance with internal controls, audits, and governance requirements

• Leading and developing warehouse teams and promoting high-performance culture