Claims Motor Advisor

Who are we?

At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when they're inspired by humans by you.

Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things. We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way. Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company.

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

The Claims Motor Advisor is responsible for the efficient and accurate handling of motor vehicle insurance claims from initial notification through to final settlement. This role involves assessing damage, determining liability, negotiating with repairers and third parties, and ensuring policyholders receive excellent service throughout the claims process. The ideal candidate will possess strong technical knowledge of motor claims, a keen eye for detail, and excellent communication skills to support policyholders and uphold the company's commitment to service excellence.

• Grade 12/Standard 10/NQF 4
• A relevant tertiary qualification in insurance, business, or a related field is advantageous.

• Minimum 2–4 years' experience in short-term insurance claims, specifically motor claims.
• Familiarity with motor repair processes and industry standards.

• End-to-End Claims Management:
  Manage the full lifecycle of assigned motor claims, including registration, assessment, appointment of assessors, negotiation, and settlement, ensuring adherence to service level agreements (SLAs).
• Policy Application & Assessment:
  Accurately interpret and apply policy terms and conditions to determine claim validity and liability. Make sound decisions on repair vs. write-off, and approve settlements within mandated authority limits.
• Client & Broker Communication:
  Serve as the primary point of contact for policyholders, brokers, and repairers. Provide regular, clear, and professional updates on claim status and manage expectations effectively.
• Risk Identification & Compliance:
  Adhere strictly to all regulatory requirements, internal protocols, and FAIS legislation.
• Identify and flag potential fraud, irregularities, or claims leakage for further investigation.
• Cost Control & Negotiation:
  Actively manage claim costs by negotiating with panel repairers, salvage yards, and third parties.
• Ensure efficient resolution of claims while maintaining service quality.
• Stakeholder Coordination:
  Liaise effectively with panel beaters, assessors, towing services, and other service providers to ensure timely and quality repairs or settlements.
• Record Keeping & Administration:
  Maintain accurate and detailed records of all claim activities, decisions, and communications on the relevant systems to ensure a clear audit trail.

• Motor Claims Knowledge:
  Strong technical understanding of motor vehicle insurance claims processes, including accident reconstruction basics and vehicle parts knowledge.
• Client Service: A proactive, empathetic, and solution-oriented approach to policyholder and broker queries.
• Decision-Making:
  Sound judgement in claims evaluation, assessment, and settlement for motor claims.
• Communication:
  Clear, confident, and professional communicator (both verbal and written), capable of explaining complex claim processes simply.
• Organisation & Time…