ChatBot Developer

Who are we?

MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what-ifs” of the world.

Company values that every employee subscribes to are:
Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!

What will you do?

At Miway, our purpose is to enable people to live their way. We understand that life is not just about "things" - but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans... by you.
This is why we focus on our clients’ needs; finding new ways to simplify their lives and how they do things. We give them products, services and solutions that enable them to live and enjoy life on their own terms – in their own way.
Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company.
We are seeking a talented and passionate Chatbot Developer to join our Business Process Innovation team. This critical role involves planning, developing, and optimizing sophisticated chatbot conversational journeys to automate customer communication and self-service. Working collaboratively within a highly skilled, cross-functional team, specifically utilizing industry-leading platforms such as Genesys Cloud, CoPilot and Infobip. Your contributions will drive sustainable, intuitive, and functional chatbot solutions that directly enhance customer experience.
This role requires active participation in solution reviews, dedicated support for production applications to maintain stability, and a strong problem-solving approach to address a wide range of technical issues collaboratively.

What will make you successful in this role?

Minimum Qualification Required

• Matric

• Relevant IT degree/3 year diploma (preferably BSc)

• Genesys Cloud AI Digital Bots and Infobip Answers related certifications will be highly advantageous

Minimum Experience

• Any experience working on a chatbot development platform an advantage

• Any development experience using JavaScript, JSON and Rest APIs an advantage

• Working knowledge of SQL and Conversational UI/UX

Competencies Required

• Good understanding/experience with AI powered chatbots using ML,LLM and NLP technology

• Strong analytical and programming Logic

• Sound understanding of chatbot architecture

• Excellent communication skills

• A self-driven learning mindset, research and advocate for new Conversational AI technologies and features within the Infobip and Genesys Cloud ecosystems

• Meticulous attention to detail.

• Familiar with software development lifecycle

• Solution-driven with the ability to adapt to change

• Proficiency in using Postman or similar tools for API testing and troubleshooting.

• Readiness to live the Miway values, namely:
Accountability, Attitude, Energy, Freedom & Professionalism

• An innovative thinker with a customer centric mindset and the ability to build relationships.

Deliverables include, but will not be limited to

• Leverage chat and chatbots technology to enhance operational efficiency and align to Miway strategic objectives

• Drive the execution of the Chatbot technology roadmap across various digital channels (Whats App, Web, App, Social Media), ensuring timely delivery of new features and enhancements.

• Collaborate with business teams to plan, analyse, design & develop innovative chatbot flows

• Maintain and optimize chatbot platform to meet changing needs

• Integrate chatbot…