2nd Line Assurance Engineer

ROLE PURPOSE

The Assurance Engineer will have to provide high-level, high-quality assurance role to Vodacom Business cooperate clients, in the Customer Services Operations Centre (CSOC).

• Troubleshoot and resolve client issues escalated by the 1st line team
• Troubleshooting and configuration of MPLS VPN’s APN’s and SDWAN Networks
• Troubleshoot and configuration of firewalls
• Troubleshooting and configuring of QOS, OSPF and BGP
• Troubleshoot hosting/switching environments
• Troubleshoot and configuration of IPSec tunnels
• Router and switch software upgrades
• Standby Support
• Provide knowledge sharing and support for 1st and 2nd line engineers
• Lead and manage escalations and direct MTTR breaches
• Manage problem tickets and reoccurring backbone faults

• A valid CCNA Cisco certification, CCNP preferred
• 2 - 5 years relevant experience with MPLS Networks
• 2 years SDWAN experience (Preferred)
• Knowledge of ISP Technologies
• Knowledge Security, VoIP or Hosting technology as a secondary skill - L2
• Understanding of IP/GSM/Telecommunications/ICT Industry standards and methods - L1