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IT Support HelpDesk/Support

Service Desk Engineer

Job in Midrand, Gauteng, South Africa
Listing for: Hire Resolve
Full Time position
Listed on 2026-03-06
Job specializations:
  • IT/Tech
    IT Support, HelpDesk/Support
Job Description & How to Apply Below

Overview

Hire Resolve is currently seeking a highly skilled Service Desk Engineer on behalf of our esteemed client, a leading specialist in ICT solutions. Our client excels in helping organizations design, support, and manage robust IT infrastructures that drive business success.

This role offers a unique opportunity to join a dynamic team dedicated to delivering top-tier IT support and solutions to a diverse range of clients.
If you are passionate about technology and thrive in fast-paced environments, we encourage you to apply and contribute to the continued success of our client’s innovative IT services

Resposnibilities:

  • Provide high-level, quality service assurance to corporate clients within the Customer Services Operations Centre.
  • Support all technical aspects of Converged Network infrastructure, including MPLS and SDWAN.
  • Report incidents to relevant parties and maintain timely communication with clients regarding technical issues and fault resolutions.
  • Manage and update fault incidents in ITSM, ensuring follow-up with clients until incidents are fully resolved.
  • Collaborate across various organizational levels to ensure effective operations and incident resolution.
  • Handle incident resolution, service request management, fault diagnosis, troubleshooting, monitoring, and vendor management.
  • Deliver 1st line Service Desk support to clients.

    • Requirements:

  • Emphasize first call resolution.
  • Perform daily system health checks to ensure all systems are operational.
  • Learn and understand the software used and supported by the organization.
  • Take full ownership of issues, ensuring they are resolved from start to finish.
  • Regularly update and address customer queries.
  • Conduct follow-ups after resolution to ensure complete issue resolution.
  • Possess a CCNA certification.
  • Have 3-5 years of experience, with at least 2 years in a networking environment and 1 year focused on service provider roles.
  • Alternatively, hold a Grade 12 qualification with valid CISCO certifications.

    • Benefits:

  • Salary: negotiable

    • Contact Hire Resolve for your next career-changing move.

    Full Time

    Company Social

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