Lead Specialist: BI & Data Analytics

At Cell C, we are not just a telecommunications company; we are a people‑centric and consumer‑focused organization committed to delivering exceptional experiences to our customers. In line with our dedication to customer‑centricity, we are seeking a seasoned professional as a Lead Specialist: BI & Data Analytics to join our dynamic team of #Unstoppables.

Lead Specialist is a senior technical and strategic contributor role that leads the design, delivery, and optimisation of business intelligence and data analytics solutions. This role plays a crucial role in driving strategic insights and performance optimization through meticulous data analysis and interpretation. It transforms complex data into meaningful insights by applying robust analytical processes, including data cleaning, data interpretation models and trend analysis, delivering advanced business intelligence and data analytics solutions in supporting different business units within Cell C to align with business objectives and uncover opportunities for growth and improvement.

This role requires a highly skilled and independent thinker, who can take business requirements from start to finish, including understanding the need, identifying, and collecting the data, analysing the data and presenting it back to business to ultimately drive performance, customer experience, operational efficiency and competitive differentiation.

• Develop and maintain analytical frameworks, models, and reporting structures that enable robust analysis of business performance metrics
• Continuously improve existing analytical methodologies and explore new techniques to enhance the quality and relevance of management information (MI) artifacts

• Utilize advanced analytics techniques to extract actionable insights from customer data, segmenting consumers based on behaviour, demographics, and usage patterns
• Conduct deep dive ad hoc analyses to identify emerging trends, opportunities, or issues within specific consumer segments or geographical areas
• Collaborate closely with commercial teams to translate insights into actionable strategies and initiatives

• Establish and maintain daily and weekly performance tracking mechanisms to monitor key performance indicators (KPIs)
• Proactively identify deviations from targets and collaborate with relevant stakeholders to address performance gaps in a timely manner
• Provide regular performance updates and insights to senior management and other stakeholders

• Prepare comprehensive month-end MI packs encompassing performance metrics, insights, and actionable recommendations for both Cell C and MVNO partners
• Collaborate with cross‑functional teams to develop solutions and strategies to address identified challenges or capitalize on opportunities
• Present MI packs to key stakeholders, including executives from Cell C, and facilitate discussions to drive alignment and decision‑making

• Engage with key business stakeholders to understand the need and problem statement; and to identify and solve for the need promptly and concisely
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high‑level information into details, abstract up from low‑level information to a general understanding, and identify key insights used to direct commercial actions
• Prepare, review and present analysis results to key stakeholders, including the Exco to inform strategic decision making
• Understand the business direction and strategic objectives to identify areas where deep insight and analysis is required, considering where the business has been and where it wants to go
• Support the Commercial Finance teams to enhance their current models by providing input and information into the business case (BC) Processes
• Build budget tracking dashboard to assist budget and finance team with monitoring operational KPIs to the…