Ops Spec: SOX, Project & Problem Specialist

To manage projects, resolve incidents and problems, and ensure compliance with SOX requirements. This role combines project delivery, IT problem management, and audit support to maintain operational efficiency and regulatory adherence.

Incident & Problem Management

• Identify, document, and investigate incidents and problems from both business and IT perspectives.
• Diagnose root causes and coordinate technical teams to implement fixes and workarounds.
• Analyze incident and problem data to identify trends and prevent recurrence.
• Maintain JIRA administration and ensure adherence to established processes.
• Communicate status updates to stakeholders and elevate critical issues when necessary.
• Participate in post-incident reviews and contribute to process improvements.

Project Management

• Define project scope, objectives, and deliverables aligned with business goals.
• Develop and maintain project plans, schedules, and budgets.
• Coordinate cross-functional teams and manage resource allocation.
• Monitor progress, identify risks and implement mitigation strategies.
• Ensure compliance with governance and quality standards.
• Manage change requests and maintain accurate documentation throughout the lifecycle.

SOX Compliance & IT Audit

• Support SOX program development and transformation initiatives.
• Facilitate walkthroughs with management and external auditors.
• Review and maintain SOX documentation (risk control matrices, narratives, flowcharts).
• Perform and review SOX testing for IT controls (GITCs, ITACs, IPE).
• Coordinate with auditors to ensure compliance with PCAOB standards.
• Mentor junior team members and review work papers.
• Research deficiencies, follow up on remediation, and assess vendor SOC 1 reports.

• Release Management
• Software Development Methodologies
• Analytical and Problem Solving

• Applying expertise & Technology
• Job Match
• Presenting and Communicating information
• Writing and Reporting
• Working with people

• Relevant NQF 6 qualifications (preferably in Business or Information Technology / Commerce) in related field
• OR Grade 12 (NQF4) and 5 years’ experience

• 3 years’ experience in IT problem management and troubleshooting within the Retail / Telecoms industry.
• 5 years’ experience in IT problem management and troubleshooting within the Retail / Telecoms industry.

Level of Engagement - Engagement will at all levels within the organisation, internal and external to the business.

Span of control - 0

Ability to work extended /long hours as and when required