Business Analyst; Sales and Distribution

Business Analyst (Sales and Distribution)

Permanent

Midrand

We are a Supply Chain and Sales & Merchandising partner adding value to your business through a fully integrated, temperature-controlled network in Southern Africa.

But we are also more than that. We are people serving people. While we boast the best in tech and infrastructure, our people are our greatest resource. With our skilled, curious, can‑do people at the forefront, our assets become your assets, our service your solutions.

Vector’s vehicle fleet includes a food industry first in ‘multi‑temperature’ vehicles enabling the company to service business across frozen, chilled and ambient temperature zones on a single delivery.

To work in conjunction with the Business to identify, design and specify application solutions that meet the Business requirements and achieve the Business benefit; and to facilitate the implementation of identified solutions utilizing recognized project management methodologies.

• Assist end users to resolve SAP (Sales & Distribution) related issues across the Vector Business.
• Resolve calls logged on service management system within agreed SLA.
• Provide clear problem definition and liaise with necessary technical experts/external consultants to resolve technical SAP issues related to the Sales and Distribution (S&D) module.
• Work in conjunction with learning team and super users to deliver and where required conduct end user training on existing and new System functionality.
• Create and maintain user training manuals and e‑learning material in conjunction with the business (super users) and learning team.
• Conduct user assessments with the business users following training or as required.
• Analyze reports on user knowledge and skills gaps provided by the learning team to identify training needs.
• Work in conjunction with the learning department to roll out ongoing end user training as required.

• Support the Applications Manager and the Business in identifying IT application solutions to address key Business requirements within S&D.
• Quantify savings and efficiencies related to these opportunities and draw up Business Case documentation for submission to the Application Manager.

• Serve as a liaison between the Business and technical consultants to ensure the implementation of identified system enhancements for S&D.
• Review and analyze technical specification documents prior to sign off by the Applications Manager and handover to developer(s).
• Execute on small Business projects requiring IT systems implementation.
• Meet with relevant Business representatives to establish, understand and document detailed Business requirements to be met by the project.
• Compile and agree a scope definition document as well as functional specification document and ensure that full sign off is achieved prior to implementation.
• Assist with the calculation of the business case and return on investment with relevant Business users and stakeholders.
• Prepare the project plan by engaging all relevant parties.
• Plan for project‑related hardware and software requirements by liaising on an on‑going basis with the infrastructure team and external software supplier(s).
• Compile and store project documentation (including business process flow charts, technical specifications, end user training material and project plans).
• Ensure constant communication with developers and full testing of the solution and identify and resolve problems or constraints prior to user acceptance testing.
• Work in conjunction and communicate with the Business to implement the system.
• Report on realization of the Business case and identified KPI’s.
• Provide post‑implementation support to all end‑users.

• Communicate with authorizations team to assist with creation and maintenance of user profiles in SAP in keeping with risk and audit standards.
• Authorize user access for new and existing users via the User Authorization Request (UAR) workflow.
• Assist with resolving user profile audit queries.

• Conduct regular system compliance…