Results-oriented RPO Team Lead

Overview

A company is seeking a Results-oriented RPO Team Lead with proven experience leading recruitment delivery teams within outsourced recruitment environments. Strong track record of managing end-to-end talent acquisition, meeting SLA-driven hiring targets, and partnering closely with client stakeholders. Skilled in team leadership, performance management, workforce planning, and continuous improvement across high-volume and specialist recruitment portfolios.

• Lead and manage an RPO recruitment team delivering against client SLAs and KPIs

• Oversee end-to-end recruitment lifecycle across multiple roles and business units

• Act as primary escalation point for clients and internal stakeholders

• Partner with client hiring managers to understand workforce planning and hiring forecasts

• Drive recruitment strategy, sourcing effectiveness, and delivery excellence

• Monitor team performance, quality of hire, time-to-fill, and cost-per-hire

• Coach, mentor, and develop recruiters to improve capability and performance

• Allocate requisitions, manage workloads, and ensure resourcing alignment

• Ensure compliance with labour legislation, EE requirements, and client policies

• Prepare and present recruitment metrics, reports, and client updates

• Identify process improvements and implement best-practice recruitment solutions

• RPO delivery & account management

• Team leadership, coaching & mentoring

• SLA, KPI & performance management

• Workforce planning & demand forecasting

• Stakeholder & client relationship management

• Escalation & risk management

• Recruitment analytics & reporting

• Change management & process optimisation

• Corporate, FMCG, Retail, Logistics & Manufacturing

• IT & Technical recruitment

• Professional, specialist & high-volume hiring

• Permanent, contract & fixed-term placements

• Qualification in HR, Business Management, or related field (advantageous)

• 5+ years’ recruitment experience, including RPO or outsourced models

• 2+ years in a team lead or supervisory role

• Strong ATS, VMS & recruitment reporting experience

• Consistent delivery against aggressive hiring targets

• Strong client retention through service excellence

• High-performing, engaged recruitment teams

• Scalable recruitment solutions aligned to business strategy