Broker Support Administrator

Who are we?

Miway is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what-ifs” of the world.

Company values that every employee subscribes to are:
Accountability, Attitude, Energy, Creativity and Professionalism. The ideal candidate is one who has the courage to be bold and subscribes to Miway’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then Miway is the place for you!

What will you do?

Broker Support Administrator responsibilities include(with no advice given to clients or brokers):

• Dealing with brokers who are very demanding on calls.

• Basic admin, linking policies with new brokers, removing brokers off policies, removing broker fees.

• Checking account premium movements.

• Commission queries (payments queries by brokers)

• Listening to calls and applying content of calls.

• Handling complaints and queries.

• Must be familiar with FSCA.

Minimum Qualification Required

• Grade 12/ Standard 10/ NQF 4

• Tertiary Qualification/ NQF5

• FAIS credits/ Full Insurance Qualifications (Depending on DOFA) advantageous

• Financial Services Board Regulatory Exams (RE5) advantageous

• TIA and MIA

Minimum Experience

• Minimum of 2 years’ experience of broker administration and/ or client services

• Minimum of 2 years’ experience in the short-term insurance industry

Deliverables include, but will not be limited to

• Attend to incoming queries either telephonic or via email from both Brokers, Broker Admin staff, Tied Agent and Various departments

• Assist with support queries for Brokers, Tied Agent

• Provide Brokers with support and feedback

Competencies Required

• Advanced computer literacy

• Must be highly proficient in dealing with customers and staff at all levels

• Excellent verbal and written communication skills

• Self-motivated

• Problem solving skills and solution oriented.

• Flexibility

• Ability to multi-task and cope under pressure.

• Commitment to personal and team goals

• Ability to apply business rules and processes.

• Good negotiating skills

• Team Player

• Excellent administrative skills

• Ability to plan and manage time efficiently

• Results oriented

• Self-disciplined & Self-motivated and desire to excel

• Analytical and organized

• Attention to detail

Core Competencies

Being resilient - Contributing dependently

Customer focus - Contributing dependently

Collaborates - Contributing dependently

Cultivates innovation - Contributing dependently

Drives results - Contributing dependently

Knowledge and Skills

Processing transactions and conduct simple calculations

Data collection and analysis

Record keeping, filing and maintenance of databases

Maintain work standards and quality verification

Personal Attributes

Plans and aligns - Contributing dependently

Communicates effectively - Contributing dependently

Action orientated - Contributing dependently

Optimises work processes - Contributing dependently

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Final date to receive applications: 12 March 2026