Academic Administration Manager

Job Advert Summary

Eduvos is looking to employ the services of an Academic Administration Manager at our Midrand campus on a full-time basis

Type of position:

• Permanent

Purpose of the position:

• To ensure academic administration implementation and compliance at a campus, ensuring alignment with the institutes policies and procedures.

Minimum qualification:

• Relevant undergraduate degree

Experience:

• Three to five years academic / student administrative experience in the higher education environment with two years’ managerial experience or demonstrated management potential

Responsibilities:

As the Academic Administrator Manager
, you will primarily be responsible for:

Accountability areas - operating / financial results accountable for (delegated work):

• Enrolment:
  Academic Exclusion
  · Edge-Case Academic Planner
• Student records:
  · Document management on academic/enrolment/finance system(s)
  · Assessment on relevant platforms
  · Electronic record up to date on system
• Student / Academic query handling and resolution
• Assessment administration, moderation and remarking process
• Graduate identification and processing

Operational process outputs (doing the operational work):

• Develop and implement plans to ensure delivery of accountable areas Risk identification, monitoring and mitigation of accountable areas
• Reporting
  · Consolidation of invigilators report
  · Quarterly academic reports with improvement plans for accountable areas including trend analysis block on block and year on year)
  · Reports generated on internal quality metrics, providing evidence of improvement (e.g. late marks, graduation application issues)
  · Relevant sources of data (e.g. gradebook results, trackers, system data, mark delivery, analytics etc) collected and evaluated, to inform reporting
• Development and implement invigilation schedule and student seating list per venue
  · Liaise with relevant parties to ensure correct allocation of venues for on-campus assessments
  · Contribute to the assessment schedule to ensure no students are disadvantaged
• Process assessment related queries
• Timetables
  · Serve as a super-user for the timetable system on campus
  · Resolve campus timetable queries
  · Train campus users on timetable system

Management and Leadership (being done to achieve KPI's of accountability areas):

• Management
• Training and governance (compliance)
  · Internal staff developed to guide on how to adopt improved quality enhancement processes
  · Internal training and upskilling on the above, to ensure sustainability and scaling of quality enhancement mechanisms
• Leadership (Talent acquisition and onboarding
  · Individual performance - role clarity and objectives; reviews; feedback; corrective actions
  · Skill levels - training & development / coaching & mentoring
  · Culture and climate (motivation; energy; retention; support; communication and information sharing; engagement; discipline; recognition; empowered; care)
  · Change capability - resilience, flexibility, adaptability
  · Remuneration)

Stakeholder engagement and communications:

• Internal and external stakeholder engagement and management / collaboration

Functional competencies:

• Internal – can be acquired on the job
• Proficiency in MS office suite, particularly Excel
• Data capturing skills
• Ability to interpret data and statistics that provide insights on trends to inform decision making
• Ability to collate, interpret and report on data
• Highly ethical approach – strong focus on compliance / adhering to policies and procedures
• Ability to provide basic technical support
• Knowledge of quality assurance/enhancement frameworks, especially in the Higher Education context
• Knowledge of the Higher Education regulatory environment, the National Qualifications Framework, and Council of Higher Education guidelines

Behavioural competencies:

• Initiative and responsibility
• People leadership and development
• Relations and networking
• Effective communication (verbal and written)
  Analysis and judgment / problem solving
• Systematic approach (planning and organising)
• Steadiness (emotional tenacity)
• Good understanding of CHE criteria as it relates to assessments
• Relevant policies from CHE and SAQA (assessments and QA)