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Customer Success Mgr./ CSM

Customer Retention & Complaints Specialist

Job in Midrand, Gauteng, South Africa
Listing for: CompuGroup Medical
Full Time position
Listed on 2026-01-27
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM
Job Description & How to Apply Below
A leading healthcare technology company in Gauteng seeks a Complaints & Reporting Specialist to manage the customer complaints resolution process, enhancing customer retention and providing insights through data analysis. The ideal candidate will have 5 years of experience in corporate complaint management with advanced Excel skills. This role involves cross-functional collaboration to develop actionable strategies for customer retention and drive continuous improvement, ensuring a high-quality experience at all customer touchpoints.
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