MiHelp Advisor

Who are we?

At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you. Therefore, we focus on our clients' needs, finding new ways to simplify their lives and how they do things, giving them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way.

Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company.

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

We are seeking dedicated MiHelp Advisors who are passionate about providing exceptional client support within our 24-hour Emergency Call Centre. This role requires operating in a high-pressure environment, responding to clients during emergency situations with professionalism, empathy, and efficiency. MiHelp Advisors work on a rotating shift schedule, comprising four days on and four days off, covering both day and night shifts to ensure continuous service delivery.

• Grade 12/Standard 10/NQF 4
• Minimum 6 months Client Services, Admin or Claims experience
• Preferably Emergency Call Centre or related work-field

• Ability to work under pressure and meet deadlines.
• Strong organisational skills with attention to detail.
• Systems thinking and methodical approach to problem-solving.
• Strong process orientation and ability to follow through on tasks.
• Analytical skills with the ability to identify and implement process improvements.

• Adaptable:
  Comfortable working in a dynamic and fast-paced environment.
• Proactive:
  Takes initiative and identifies opportunities for improvement.
• Collaborative:
  Works well in a team and communicates effectively with clients at all levels.
• Resilient:
  Ability to work under pressure while maintaining high standards of work.
• Empathetic:
  Ability to empathise and apply sense of urgency in all interactions.
• Comfortable with shift hours and punctual.

• Customer Service
• Team Support
• Administration
• Quality, compliance and accreditation

• Communicates effectively - Contributing dependently
• Decision quality - Contributing dependently
• Action orientated - Contributing dependently
• Optimises work processes - Contributing dependently

• Cultivates innovation - Contributing dependently
• Customer focus - Contributing dependently
• Collaborates - Contributing dependently
• Being resilient - Contributing dependently
• Drives results - Contributing dependently

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Final date to receive applications: 12 June 2025.

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.