Fire Department Dispatcher

Job Description

We are seeking a dedicated and highly skilled Afrikaans speaking individual to join our team as a Fire Department Dispatcher. The Dispatcher will play a critical role in the coordination and response to emergency situations ensuring that fire and rescue services are deployed swiftly and effectively to protect lives and property.

• Receive emergency calls and relay pertinent information to responding units
• Dispatch fire emergency medical services and other emergency personnel to the scene of incidents
• Monitor and track the location and status of responding units
• Coordinate communication between responding units and provide necessary updates and information as needed
• Provide support and assistance to personnel in the field as required
• Maintain accurate and detailed records of all incidents and actions taken
• Operate and maintain communication equipment and systems in accordance with standard procedures
• Provide exceptional customer service to callers and stakeholders

• Fluent in Afrikaans
• High school diploma or equivalent
• Previous experience as a dispatcher or in a related field is preferred
• Strong communication skills both verbal and written
• Ability to remain calm and composed in high-stress situations
• Excellent problem-solving and decision-making abilities
• Proficient in the use of communication equipment and computer systems
• Ability to work effectively as part of a team
• Willingness to work rotating shifts including nights weekends and holidays

• Typing
• Data Entry
• Customer Service
• AS400
• Transportation Management Systems
• Computer Skills
• Paratransit
• Microsoft Outlook
• Computer Literacy
• Dispatching
• Logistics
• Phone Etiquette

Employment Type: Full-Time

Experience: years

Vacancy: 1