FROZEN FOOD/CLERK
Listed on 2026-01-01
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Retail
Customer Service Rep, Retail Associate/ Customer Service
Overview
FROZEN FOOD/CLERK – Kroger
Join to apply for the FROZEN FOOD/CLERK role ate an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return.
Responsibilities- Promote trust and respect among associates.
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
- Gain and maintain knowledge of products sold within the department and respond to questions, making suggestions about products.
- Inform customers of frozen food specials and recommend items to meet their needs.
- Check product quality to ensure freshness; review “sell by” dates and take appropriate action.
- Label, stock and inventory department merchandise.
- Report product ordering/shipping discrepancies to the department manager.
- Display a positive attitude and stay current with present, future, seasonal and special ads.
- Adhere to all food safety regulations and guidelines; ensure proper temperatures in cases and coolers, and maintain temperature logs.
- Reinforce safety programs by complying with safety procedures and identifying unsafe conditions and notifying management.
- Practice preventive maintenance by inspecting equipment and reporting items in need of repair.
- Notify management of customer or employee accidents; report safety risks or illegal activity (e.g., robbery, theft or fraud).
- Ability to work cooperatively in a high-paced and sometimes stressful environment; manage conflict in a constructive manner.
- Provide honest and integral customer and business information; follow directions and seek assistance as needed.
- Support and assist through direct interaction with minors, individuals with special needs, and/or older adults.
- Must be able to perform essential functions of the position with or without reasonable accommodation.
Minimum
- Ability to handle stressful situations
- Effective communication skills
- Knowledge of basic math (counting, addition, subtraction)
Desired
- Retail experience
- Second language (speaking, reading and/or writing)
From one tiny Cincinnati grocery store more than a century ago, Kroger has grown into the nation’s largest grocer with nearly 2,800 stores in 35 states under 28 names. Kroger’s purpose is to feed the human spirit by bringing diverse teams together with a shared passion for food and people.
What You’ll Receive From UsThe Kroger Family offers comprehensive benefits to support Associate Well-Being, including Physical, Emotional, Financial and more. Benefits may include:
- Healthcare coverage (medical, dental, vision, prescription) through company plans or collective bargaining agreements.
- Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility.
- Employee Assistance Program and financial tools/coaching support.
- Associate discounts on purchases.
- Tuition reimbursement up to $21,000 over your career.
- Growth opportunities through training programs and career pathways.
For more information about benefits and eligibility, please visit our Benefits Page.
Seniority level- Entry level
- Part-time
- Management and Manufacturing
- Industries:
Retail
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