Personal Insurance Customer Service Representative - Hybrid

Personal/Commercial Lines Account Manager

Seeking a dedicated and experienced Personal/Commercial Lines Account Manager to join a team. This role primarily focuses on personal lines with the potential for a hybrid commercial split. The ideal candidate will have a strong background in insurance, exceptional customer service skills, and the ability to manage accounts comprehensively.

• Salary Range
  :
  • $45,000 - $50,000 base salary + annual raises + bonus opportunities
• Benefits
  :
  • Competitive benefits package, 401(k), paid time off, professional development opportunities, etc.
• Work Arrangement
  :
  • On-site for the first 6 months for training.
  • Hybrid model after training: 2 days in-office, 3 days remote (reliable Wi‑Fi required).

• Manage personal and commercial lines accounts from start to finish, ensuring high‑quality service.
• Provide exceptional customer service and maintain strong client relationships.
• Handle underwriting business and ensure accuracy in all processes.
• Cross‑sell and occasionally write new business.
• Quote new and renewal business using relevant software tools.
• Collaborate with a team of seasoned Customer Service Representatives to meet client needs.

• Licensure
  :
  Property & Casualty (P&C) license required.
• Experience
  :
  • Minimum of 2 years of insurance experience preferred.
  • Customer service experience is essential.
• Technical Skills
  :
  • Familiarity with Hawksoft software is preferred but not required.
  • Experience with PL Rater for Personal Lines rating is a plus.
• Strong organizational and communication skills.
• Ability to work independently and as part of a team.