Help Desk Support

Richmond, VA

Competitive salary based on experience and qualifications

We are seeking a customer service-oriented individual to provide technical support to users in an efficient and accurate manner. You will be considered as the firm's front line, solving basic technical problems while providing support for all assigned areas. This is a call center environment with a steady flow of issues, needs, and requests from internal end users.

• Applicants must be able to work directly for Artech on W2
• High School Diploma, GED, equivalent certification, or military experience
• At least 2 year of remote help desk support experience
• should have experience with Windows and Mac both.
• Should have experience with Servicenow Ticketing tool.
• Fluent in English
• Mac Integration Basics Certificate or 1 year of equivalent Mac support experience
• Windows 10 Certificate or 1 year of equivalent Windows OS support experience

• Associate's Degree in Computer Science, Information Systems, Engineering, equivalent certification, or military experience
• ITIL Certification
• 2 years of remote help desk support experience

• Provide application support through remote access tools to resolve internal end user issues
• Monitor and respond quickly and effectively to calls or chats received to the Service Desk
• Interact with end users via soft phone or chat modules to resolve primarily software issues
• Remotely access and support end user machines to achieve first call resolution
• Utilize Service Now as the ticketing tool to track and escalate tickets for end users
• Assist with onboarding of new Agents by training and allowing others to shadow
• Perform other tasks as needed by the Service Desk Managers

• Inclusive and diverse work environment
• Opportunities for professional growth and development
• Supportive team atmosphere

For immediate consideration please click APPLY to begin the screening process with Alex.