Advanced Patient Navigator – St. Francis Family Medical Practice

With a legacy that spans over 150 years, Bon Secours is a network that is dedicated to providing excellent care through exceptional people. At every level, everyone on our teams have embraced the call to provide compassionate care. Here, you can work with others who share common values, and use your skills to help extend care to all of our communities.

As a faith‑based and patient‑focused organization, Bon Secours exists to enhance the health and well‑being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

The Advanced Patient Navigator improves clinical outcomes by ensuring timely, coordinated, and informed care, especially during complex diagnostic or treatment processes. They provide specialized support to patients by guiding them through the healthcare system, ensuring they have access to necessary resources, and helping them manage all aspects of their care journey. This role involves assisting patients in understanding their medical condition(s) and treatment plans, including assisting patients with scheduling, overcoming logistical barriers, and connecting them with community resources to ensure a smooth and supportive healthcare experience.

Navigators may work in a specific specialty area (ex: oncology, women’s/breast health, cardiology, neuro, etc.) based on organizational/patient needs and clinical background, to provide focused patient navigation support.

• Guides patients through a specific clinical pathway, ensuring they understand their diagnoses, treatment options, clinical procedures, and the healthcare process. Ensures patients and their families feel informed and supported at every step.
• Serves as the essential link for communication and assessment between patients and all care providers. Collaborates with clinical care team, healthcare providers, social workers, and other team members to ensure a holistic approach to patient care.
• Participates in case reviews and multidisciplinary meetings to provide insight into the patient experience and advocate for the patient's needs. Monitors patient progress and communicates with the care team to adjust treatment plans as necessary.
• Facilitates appointments for consults and support services within established service standards, including social workers, dietitians, physicians, etc. while offering support in overcoming barriers to care.
• Provides patients with information about community resources, such as support groups, counseling services, and local organizations.
• Tracks patient outcomes, ensuring findings are communicated to patient/providers. May also prepare reports to support quality initiatives and programs.
• May perform clinical work and/or assist with clinical procedures within area of specialty according to established policies and procedures.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

• High school diploma or GED (required)
• Associate or bachelor’s degree in a health‑related field (preferred)

• Certification and Registration with ARRT (American Registry of Radiologic Technologists) or RDMS (Registered Diagnostic Medical Sonographer) or CNMT (Certified Nuclear Medicine Technologist); as well as Medical Imaging State Licensure (preferred, unless required by the state where the job is being performed)
• Licensed Practical Nurse (LPN) in state of practice
• Licensed as a Social Worker in state of practice
• Lab Certification (preferred through ASCP) – Medical Lab Scientist (MLS) or Pathology Assistant (PA)
• National Board for Respiratory Care (NBRC) credentialed…