Patient Service Representative; PSR - Cardiology, St. Francis Medical Center

Overview

Bon Secours is a faith-based and patient-focused organization dedicated to providing excellent care through compassionate teams. This role supports the delivery of care across communities and aligns with our values of compassion, human dignity, integrity, service and stewardship.

Patient Services Representative – Bon Secours Cardiology, St. Francis Medical Center

• Serve as the primary point of contact between patients and physician practices.
• Provide strong communication and excellent customer service by greeting patients and the community in a respectful manner.
• Answer internal and external calls, route calls, schedule patients, and enter necessary information for patient scheduling into the computer system accurately and in a timely manner.
• Process patients in practice as they present for their appointments.
• Troubleshoot and resolve problems promptly, ensuring patient flow is maintained and inform supervisor of department and patient issues as needed.
• Process admission paperwork, including basic insurance verification. Secure, complete and verify all pertinent patient demographic and insurance information as part of the registration process; correct registration errors as needed.
• Record time indicators for lobby wait times.
• Calculate patient liabilities and actively collect and process patient payments; reconcile cash drawer at close of day.
• Perform charge entry for external services as necessary.
• Schedule referrals or follow-up appointments and assist with scheduling, rescheduling or canceling other services. Assist patients with online scheduling and MyChart as necessary.
• Assist patients in obtaining necessary referrals and record referrals on the tracking tool (referral/consults).
• Obtain proper authorizations and pre-certifications for procedures scheduled through the physician practice, as applicable.
• Pull patient charts as needed, file and maintain information, and route charts to clinical staff per office policy.
• Verify RX benefits in electronic health record per protocol.
• Refer patients to financial counselors when additional financial counseling or payment arrangements are needed; complete accounts in revenue cycle software.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

High School Diploma or GED (required).

None.

Prior experience in patient registration/healthcare (preferred).

As a Bon Secours associate, you’re part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible).
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders.
• Tuition assistance, professional development and continuing education support.

Benefits may vary based on the market and employment status. All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. For accommodations or further information, please contact the Talent Acquisition Team.