Front Desk Receptionist

Commonwealth Ear, Nose and Throat and Matthew Bridges, MD is a premier ENT and Plastic Surgery practice dedicated to providing a patient-focused experience. We offer general ENT care as well as advanced cosmetic treatments and procedures in a beautiful, professional, and supportive environment. Our reputation for excellence is built on personalized care, attention to detail, and a warm, inviting atmosphere.

We are seeking a polished, warm, and highly organized Front Desk Receptionist to add to our team! Our front staff are the first and last point of contact so you will play a crucial role in creating an exceptional experience for every patient, from their first phone call to their final check-out.

• Patient greeting and reception: Warmly welcome and assist all patients and visitors, creating a positive and lasting first impression.
• Scheduling and coordination: Manage the appointment schedule, including booking, confirming, and rescheduling appointments with precision.
• Patient communication: Answer phones, respond to emails, and address patient inquiries with professionalism and extensive knowledge of our services and products.
• Administrative duties: Handle patient check-in and check-out, verify patient information and insurance, process payments, and manage patient records with discretion and accuracy.
• Retail sales support: Provide knowledgeable recommendations on our medical-grade skincare products and cosmetic services and assist with inventory and retail displays.
• Office organization: Maintain the cleanliness and professional appearance of the reception and waiting areas.
• Team collaboration: Support the clinical and administrative teams to ensure a seamless and coordinated patient experience.

• Experience: Proven front desk, reception, or customer-facing experience, preferably in a medical, spa, or luxury retail environment preferred but medical front desk experience required
• Interpersonal skills: Exceptional communication and interpersonal abilities with a genuinely warm and welcoming personality.
• Organizational skills: Strong attention to detail and the ability to multitask effectively in a fast-paced environment.
• Tech-savvy: Proficiency with scheduling software, Electronic Medical Records (EMR) systems, and the Microsoft Office Suite.
• Professionalism: Polished, confident, and discreet demeanor when handling sensitive patient information.
• Aesthetics passion: A genuine interest in the cosmetic and wellness industry and a willingness to continuously learn about new products and services.

• Competitive compensation based on experience.
• Paid time off and holidays.
• Employee discounts on cosmetic services and products.
• Professional growth opportunities in a high-end practice.

If you are an enthusiastic and detail-oriented professional with a passion for aesthetics and patient care, we would love to hear from you. Please submit your resume and a brief cover letter explaining why you are the perfect fit for our team.