Patient Services Representative - Urgent Care - Midlothian

With a legacy that spans over 150 years, Bon Secours is a network that is dedicated to providing excellent care through exceptional people. At every level, everyone on our teams has embraced the call to provide compassionate care. Here, you can work with others who share common values, and use your skills to help extend care to all of our communities.

Are you passionate about improving the patient’s experience through high quality, convenient, and connected care delivery?

Welcome to urgent care, the way it should be.

At Bon Secours Urgent Care, we understand the many complexities of life and healthcare, which is why our team strives to create a better, easier experience. Our clinics are designed to provide convenient, same-day care that is connected to services and a ministry passionate about making health care easier.

We are seeking highly motivated and skilled professionals who share a passion for excellence in care delivery, along with a desire to join a growing service line.

As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well‑being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence, and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

• Easy: Bon Secours Mercy Health Urgent Care makes it easy for you to work in a setting where you can practice at the top of your license/skill level, while our flexible scheduling options offer you a good work‑life balance.
• Welcoming: Each urgent care center offers you an opportunity to work closely with a team of associates dedicated to each other and to providing exceptional clinical care and patient experiences.
• Connected: We are part of Bon Secours Mercy Health, where you will experience the support of a reputable system and the resources and benefits that will keep you connected – to a community of urgent care providers and to specialists and services when patients need more advanced care.
• Apply today to learn more about opportunities available at our Bon Secours Urgent Care in Virginia! As a full‑time Urgent Care team member, you will enjoy contributing three 12‑hour shifts per week, including weekend rotations and paid holidays allowing you plenty of time for friends, family, and self‑care!

The Patient Services Representative is the welcoming agent for patients in the urgent care center and collects necessary information to initiate the urgent care visit. The registrar communicates and models the mission and values of Bon Secours.

• Collect patient information and co‑pays required to initiate an urgent care visit and document such information within the electronic medical record (EMR).
• Answer phone in a manner consistent with Bon Secours standards of excellence, appropriately route calls, schedule patients, and enter necessary information for patient scheduling into the computer system in a timely and accurate manner.
• Follow front‑end revenue cycle check‑in standard work: obtain registration from patients and accurately enter required information into the computer system, secure signatures on all required forms and update information accordingly, register patients in a timely and accurate manner, collect missing information from the patient, collect necessary co‑pays and/or collection balances from the patient.
• Maintain a safe and supportive environment by keeping the work area, supplies and equipment clean, orderly, and safe; ensure availability and proper functioning of supplies and equipment.
• Participate as an active member of the patient care team, including attendance at clinical huddles.
• Reconcile cash drawer at the end of the day. Schedule follow‑up appointments and/or assist with scheduling other services for patients.
• Other duties include but are not limited to DOT specimen collection, ordering supplies,…