Service Consultant
Job in
Midlothian, Chesterfield County, Virginia, 23114, USA
Listed on 2026-03-03
Listing for:
Carmax
Full Time
position Listed on 2026-03-03
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Call Center / Support, Technical Support
Job Description & How to Apply Below
Meet and greet all service customers in a friendly manner conveying exceptional customer service skills and empathy throughout the entire customer interaction;
Assist Service/Customer Operators with incoming service calls when needed;
Accurately interview and document customer concerns;
Establish specific call time with each customer to update them on the status of their vehicle and consistently meet those call time commitments;
Create repair orders, and route work to technicians or mechanical associates
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