Team Leader, Management

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At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business through Block Next, a multi-year roadmap focusing on innovation, client experience, and sustainable growth.

If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

As a Team Leader
, you’ll provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office.

• Lead the front-line management to develop tax office associates, deliver an outstanding client experience, and achieve office growth objectives.
• Provide leadership and development of tax office staff; act as a knowledgeable resource on tax topics and products for associates.
• Partner with District General Manager to create and implement office-level growth plans, including local partnerships and community involvement.
• Assist the District General Manager in recruiting and interviewing candidates for tax office positions.
• Serve as the point of contact for onsite escalated client service concerns and ensure clients are scheduled properly with conflicts resolved.
• Oversee daily activities to complete work on time with attention to quality, priorities, and goals.
• Train and coach associates to uphold Service Standards and recognize outstanding contributions; lead daily team meetings and communicate essential information.
• Create associate work schedules, ensure accurate timekeeping, and manage overtime; prepare tax returns as required.
• Conduct timely performance reviews and collaborate with Associate Relations Center to address performance concerns.

• Prior experience in customer service, shift leadership, or similar role; experience supervising or managing people.
• 2+ years as a Tax Professional (preferred) and successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course if preparing tax returns.
• Annual continuing education and ability to meet IRS and applicable state requirements.
• Computer proficiency with MS Office; ability to work independently with minimal supervision.
• Flexible work schedule and adaptability to business needs; high school diploma or equivalent or higher.

We invest in our people by supporting their total well-being. Benefits may include medical coverage, a 401k retirement plan, an Employee Stock Purchase Plan, wellbeing programs, and caregiver support. Some benefits require eligibility conditions. Learn more at

We are committed to a Connected Culture where trust, care, and connections help everyone feel safe to bring their authentic self to work and belong to a larger team. You’ll be part of an exceptional work environment recognized on Best Companies lists, with colleagues committed to helping each other grow and succeed.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.

• Employment type:
  
  Full-time
• Seniority level:
  Not Applicable
• Job function:
  Information Technology
• Industries:
  Retail

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