Sr Account Manager

Job Title:

Account Manager

Department: Sales

Location: Greater Midland/Odessa Area (role requires being based in this region)

The Account Manager is responsible for managing and growing customer relationships within an assigned region. This role focuses on expanding the customer base, driving profitability, and educating customers on plunger lift solutions. The position requires someone who is self-motivated, comfortable working independently, and able to take direction from senior leadership including the Regional Sales Manager and Director of Sales and Marketing.

• Build and maintain strong relationships with existing customers to ensure retention.
• Grow the customer base by meeting with prospective clients and explaining product and service benefits.
• Respond promptly to inquiries, cancellations, and sales requests.
• Travel daily to visit current and potential customers.
• Conduct proactive goodwill calls.
• Understand and interpret customer requirements.
• Recommend solutions that best meet customer needs.
• Develop and execute strategic sales plans.
• Prepare quotes and negotiate contract terms.
• Close sales in accordance with approved terms and conditions.
• Provide after-sales support.
• Analyze costs, sales data, and market trends.
• Meet and exceed sales targets.
• Maintain accurate customer contact information.
• Support marketing efforts by attending trade shows, conferences, and industry events.
• Deliver technical presentations and demonstrate product functionality.
• Provide pre-sales technical assistance and education.
• Prepare and submit sales tickets accurately and on time.
• Collaborate with internal technical experts and other sales team members.
• Assist with custom product solutions and customer problem-solving.
• Provide training and create support materials when needed.
• Stay current on new products and sales techniques through continued education.
• Use CRM tools to track customer activity.
• Monitor personal sales performance and submit results for periodic review.

• Ability to manage multiple customer projects at once.
• Strong organization and self-motivation.
• Professional presence with the ability to work with customers at all levels.
• Clear and confident presentation skills.
• Strong analytical and problem-solving abilities.
• Effective conflict resolution skills.
• Positive attitude and strong business judgment.
• Strong written and verbal communication skills.
• Ability to communicate complex concepts clearly to groups of varying sizes.

• College degree preferred.
• Oil & Gas sales experience required; artificial lift experience preferred.
• Valid driver’s license with an acceptable driving record required.
• Plunger Lift / PAGL operations and optimization experience strongly preferred.
• Production operations knowledge and technical sales experience are a plus.
• Candidates with a background as former production engineers who are currently out of work are not ideal for this role.

• High personal energy.
• Strong work ethic.
• High values and integrity.
• Independently self-motivated.
• Strong willingness to learn and grow.
• Exceptional communication skills.
• Competitive personality.
• Technically oriented, especially in technical sales.
• Production expertise and plunger lift optimization experience.

• Frequent use of hands and arms (about 60% of the time).
• Regular periods of sitting, standing, and walking.
• Ability to lift up to 15 lbs regularly; occasional lifting up to 65 lbs.
• Ability to tolerate outdoor conditions at well sites, including heat and cold.

• Majority of time spent driving and visiting customer sites.
• Moderate noise levels.
• Must be able to complete customer-required safety training for well site access.

• Close and adjustable vision required for documentation and technical work.
• Peripheral vision needed for safety awareness.

• Problem solving:
  Identifies issues, evaluates data, and resolves challenges promptly.
• Interpersonal skills:
  Maintains professionalism, respects confidentiality, and stays open to new ideas.
• Relationship-building:
  Works well with colleagues, leadership, customers, and partners.
• Communication:
  Communicates clearly in writing and verbally across all levels.
• Planning and organization:
  Manages time effectively, prioritizes tasks, and builds realistic plans.
• Quality focus:
  Maintains accuracy and thoroughness in work.
• Adaptability:
  Handles change, competing demands, and unexpected situations effectively.
• Dependability:
  Shows consistent attendance, follows direction, and seeks feedback.
• Safety:
  Follows all safety guidelines and complies with environmental and hazardous communication requirements.