Team Leader, Retail

Overview

Join to apply for the Team Leader role at Tractor Supply Company

The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Legendary Customer Experience. The Team Leader also promotes a safe and productive work environment for all Team Members, customers, and vendors, and trains Team Members on proper application of company policies and procedures.

• Maintain regular and predictable attendance.
• Work scheduled shifts with flexible hours, nights, weekends, and overtime.
• Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
• Deliver on our promise of Legendary Customer Service through GURA:
  • Greet the Customer.
  • Uncover Customer’s Needs & Wants.
  • Recommend Product Solutions.
  • Ask to Add Value & Appreciate the Customer.
• Perform a combination of the following duties during 95% of your day, including but not limited to:
  • Execute assigned basic, promotional, and seasonal merchandising activities.
  • Perform opening/closing procedures.
  • Transport and make deposits to bank.
  • Assess store conditions and assign duties.
  • Organize and prioritize workflow through the daily planner.
  • Recover merchandise.
  • Participate in mandatory freight process.
  • Perform regular and promotional price change activities.
  • Resolve customer complaints/issues ensuring a Legendary shopping experience.
  • Adhere to loss prevention standards and respond to alarm calls.
  • Communicate with Team Members about job functions and financial goals.
  • Operate cash register/computer, supervising cash handling procedures.
  • Assist Team Members on application of policies and procedures.
  • Ensure safety and well‑being of birds; sanitize poultry holding tanks and care for birds.
  • Operate forklift and baler.
  • Complete all documentation associated with job duties.
  • Obtain license or certifications as needed.
• May be required to perform other duties as assigned.

• Retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred.
• Supervisory experience preferred.
• Must be at least 18 years old and possess a valid driver’s license.
• High school diploma or equivalent preferred, but not required.
• Must be able to read, write, and count accurately.

• Basic computer skills.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
• Ability to perform and execute principle responsibilities of Team Members.

• Working environment is favorable, generally indoor with moderate noise.
• Shifts vary but are no less than 4 hours and may exceed 8 hours.
• Promote a safe and productive work environment and adhere to safety training and guidelines.
• Indoor floors and outdoor lots have hard surfaces (concrete, asphalt, etc.); lighting and temperature adequate.
• Ability to work outdoors in adverse weather conditions.

• Move and transfer merchandise weighing up to 50 pounds throughout the store.
• Push and pull merchandise up to 2,000 pounds with proper material handling equipment.
• Occasionally lift or reach merchandise overhead.
• Frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
• Move throughout the store for an entire shift.
• Safely access all store areas including selling floor, side lot, stock area, and register area.
• Operate and use all equipment necessary to run a store (e.g., dolly, handtruck, forklift, baler, computer, cash register); forklift and baler requirements do not apply if under 18.
• Operate store equipment such as computer, cash register and other store equipment.
• Read, write, and count accurately to complete documentation.
• Use strong written and verbal communication skills to communicate with team members and customers.
• Process information/merchandise through the point‑of‑sale system.
• Handle poultry.
• Complete training and certification for propane dispensing (if applicable).
• Complete all required training.
• Travel as required to support district needs.
• Drive or operate a vehicle for business needs.
• Position is non‑sedentary.
• C…