Operations Support Supervisor

We are currently seeking a highly organized and detail-oriented Operations Support Supervisor to join our team.

As the Operations Support Supervisor, you will be responsible for overseeing the daily activities of an administrative team responsible for the work order process and various administrative tasks to support invoicing within the assigned division. Your primary objective will be to ensure accurate and timely activities to support invoicing to customers while maintaining compliance with company policies and procedures. Work is performed under limited supervision and is occasionally complex.

• Supervise the daily activities and workflows of an administrative team, ensuring team members perform their duties efficiently and effectively.
• Ensure accurate and timely activities to support invoicing to customers in compliance with all company policies and procedures.
• Collaborate with various departments to obtain necessary information for work order invoicing purposes, overseeing all data collection of Work in Progress (WIP).
• Collaborate with leadership to establish and meet departmental objectives and performance metrics; ensure departmental performance metrics are achieved.
• Develop, innovate, recommend, implement and administer policies and procedures.
• Supervise daily activities of WIP.
• Process approved quotes and revisions in DBS/WIP worksheets.
• Process purchase orders.
• Review and manage data, ensuring Service Excellence.
• Generate weekly and monthly sales progress reports.
• Communicate/Track WIP changes and delays in closing.
• Address customer invoicing inquiries promptly and professionally.
• Prepare and analyze work order/invoicing reports, providing insights and recommendations for process improvements.
• Perform gross profit analysis.
• Monitor and reconcile assigned accounts.
• Monitor accounts invoicing aging and work closely with the accounts receivable team to address outstanding invoices and collections.
• OPS/Service Work Order maintenance.
• Process service-related vendor invoices for payment.
• Assist Service staff with administrative functions.
• Attend safety, production, and team meetings as required.
• Responsible for administering budget within scope of responsibility.
• Maintain up-to-date knowledge of billing regulations, tax laws, and industry best practices, ensuring compliance in all invoicing activities.
• Directly supervise one or more employees. Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Bachelor’s degree (B.A.) from a four‑year college or university in a related field of study; or three to five years related experience and/or training; or equivalent combination of education and experience.
• Supervisor experience preferred.
• Strong accounting knowledge and math skills.
• Strong problem‑solving, decision‑making and analytical skills.
• Excellent organizational and time‑management skills.
• Excellent verbal and written communication skills.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Some basic computer skills with programs such as Word for Windows, Lotus, Excel, PowerPoint, etc. are required.

• We like to take care of business and have fun doing it!
• We offer health, dental, vision, life, and more as a comprehensive benefits package.
• Don’t you want to work with awesome people?

While performing the duties of this job, the employee is occasionally required to…