Design & Service Center Manager - Signet Jewelers - Midland Park Mall

Join our Field Design & Service Center Team! Whether you are just starting your career or an experienced Jeweler, we have plenty of opportunities for your growth and success. Start as an Apprentice Jeweler completing administrative/clerical tasks and polishing jewelry, and work toward becoming a Bench Jeweler. We are also looking for candidates with knowledge of stone setting, sizing, polishing and jewelry repair.

Working with our team gives you the opportunity to advance from beginner to artisan in a unique promote-from-within environment.
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** Design & Service Center (DSC) Manager
The Design & Service Center Manager oversees day to day operations of a DSC Repair Shop. Driving an efficient and successful DSC requires a diverse set of leadership skills and as a manager you’re an expert of all of them. In the DSC’s fast-paced, dynamic environment you exhibit composure as you learn from each new challenge. You build and inspire a high-performing team of unique individuals who deliver the best repair journey for our customers.

You create a solid team by recruiting, hiring and having an amazing retention plan. You develop and implement training sessions to improve performance and are responsible for mentoring, motivating and coaching your team.

The DSC Manager is responsible for a continuous workflow through the DSC by implementing strategic production plans.  Responsible for the maintenance, organization, cleanliness, and safety of the DSC. Ensures that all customers have a wonderful repair journey with Signet by providing work with great quality when promised. Strategizes and resolves customer and team member concerns. Does evaluation of team member performance and sets up action plans where needed to improve performance and holds the team accountable, as well as yourself, to expectations.

As manager, you oversee operations and drive core metrics such as Quality, On-time delivery, First-Time-Right, Inventory, Audits and overall profitability by improving margins.

Additional responsibilities include supporting stores with repair sales, questions and possible visits to store locations for additional support. You may also be assigned additional tasks by the District Manager to support the district or partner on new initiatives.
· Complete all MyWork tasks daily
· Coach Design & Service Center Team Members to improve their performance  
· Conduct weekly One-on-Ones with all Design & Service Center Team Members
· Ability to drive performance with a team
· Ability to adapt to challenges while remaining calm in a constantly challenging and ever-changing environment  
· Previous management experience preferred
· Previous experience with coaching others
· Design & Service Center environment At Signet, we realize we’re not just in the jewelry business – we’re in the relationship business. The diamonds and unique jewelry we sell are symbols of undeniable love and self-expression. They help inspire love and foster the kind of world we all want to live in.

We’re always looking for those rare gems who want to be a part of our purpose. We value our team members and empower them to play trusted roles in a highly personal and emotional customer experience. Maybe you have that sparkle.

Signet Jewelers is Great Place to Work-Certified. We promote diversity at every level, value the differences between people and foster an environment of opportunity and acceptance for every Team Member in every facet of our organization.
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