IT Support Analyst

Addison group is working with a local Midland TX company in search for an IT Support Analyst to join their team. This is a contract to hire role and 5 days onsite in Midland TX. Please apply to be considered.

A growing IT services provider is seeking a motivated IT professional to deliver high-quality on-site and remote technical support to a diverse client base. This full-time role is an excellent opportunity for someone looking to build hands‑on experience, expand technical skills, and grow their career in information technology.

The ideal candidate is a high‑performing team player with strong integrity, excellent interpersonal skills, and a solid foundation in software, hardware, and networking technologies.

• Provide on‑site and remote technical support to clients, ensuring timely and effective resolution of IT issues
• Diagnose and troubleshoot hardware, software, and network problems across desktops, laptops, and mobile devices
• Install, configure, and maintain operating systems including Windows, macOS, and basic Windows Server environments
• Perform software installations, updates, and security patching in accordance with company and client standards
• Support end users with Microsoft Office applications, email configurations, and other productivity tools
• Monitor and maintain network connectivity, including TCP/IP configuration and troubleshooting
• Replace or repair computer hardware components such as hard drives, memory, and peripherals
• Document support activities, issue resolutions, and system changes within the ticketing or tracking system
• Escalate unresolved issues to senior engineers or vendors as needed
• Deliver exceptional customer service through clear communication, expectation management, and follow‑through
• Stay current with evolving technologies, certifications, and IT best practices

• Strong knowledge of Windows desktop operating systems
• Basic knowledge of Windows Server environments
• Basic knowledge of macOS
• Basic understanding of TCP/IP networking concepts and troubleshooting tools
• Proficiency with Microsoft Office applications
• Experience supporting smartphones, tablets, and other mobile devices
• Experience installing software, patches, and updates on desktops and laptops
• Ability to troubleshoot basic network, hardware, software, and printing issues
• Experience replacing hardware components on desktops and laptops
• Strong diagnostic and problem‑solving skills
• Excellent written and verbal communication skills
• Passion for customer service and user support
• Ability and desire to learn new technologies and skills

• Degree in Computer Science or a related field preferred
• Industry certifications such as CompTIA A+, Network+, Microsoft Certified IT Professional, or CCNA preferred