IT Support Analyst

About the Job We are seeking a highly skilled and motivated Midlevel IT Support Specialist to join our dynamic IT team. The ideal candidate will have a strong background in IT ticket management, with expertise in utilizing tools such as Ninja One and Verizon MDM. This role requires proficiency in network management, server administration, and a solid understanding of switches and Routers.

The candidate should be well-versed in MS Office administration, Adobe software, and possess basic programming skills.

Think you have what it takes to join our ranks?

Please complete the application to be considered for this position.

• Efficiently manage and prioritize IT tickets using specialized tools such as Ninja One.
• Provide timely resolution of technical issues, ensuring minimal downtime for end-users.
• Demonstrate proficiency in Verizon MDM for managing and configuring mobile devices.
• Configure iPhones and troubleshoot mobile-related issues.
• Network Administration:
  • Maintain and optimize network infrastructure, including servers and switches.
  • Troubleshoot network issues and implement solutions to enhance performance.
• Software and Hardware Installation:
  • Install, configure, and update software applications across the organization.
  • Perform hardware installations and upgrades as needed.
• MS Office and Adobe Administration:
  • Administer MS Office suite, ensuring optimal performance and user support.
  • Provide support for Adobe software applications and troubleshoot related issues.
• Basic Programming Skills:
  • Possess fundamental programming skills to assist in scripting and automation tasks.
  • Collaborate with the development team on basic programming-related tasks.
• Excel Expertise:
  • Utilize advanced Excel features for data analysis, dashboards, SQL, reporting, and spreadsheet management.
  • Provide support and training to end-users on Excel functionalities.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Proven experience as an IT Support Specialist with a focus on ticket and mobile device management.
• Strong knowledge of network management, server administration, and switch configurations.
• Proficiency in MS Office administration, Adobe software, and basic programming skills.
• Experience configuring iPhones and managing mobile devices using Verizon MDM.
• Demonstrated expertise in installing and troubleshooting software and hardware.
• Advanced skills in Excel for data analysis and reporting.

Skills and Abilities:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with attention to detail.
• Ability to work independently and collaboratively in a team environment.
• Proactive mindset with a commitment to continuous learning and skill development.
• Exceptional organizational and time management skills.

If you are a dedicated IT professional with the skills mentioned above, we encourage you to apply and be part of our innovative and growing team.

Job Type: Full-time

• 401(k)
• 401(k) matching
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Relocate:

• Midland, TX 79706: Relocate before starting work (Required)

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