Senior Unified Communications Engineer

Job Description

The Senior Unified Communications Engineer provides technical direction within the team and across the Information Technology department. Assists peers and mentors less experienced team members through the application and sharing of technical knowledge, guidance, and direction. Synthesizes analysis, identifies root causes, develops, and recommends key work products. Delivers technical solutions for network and voice (Unified Communications) infrastructure, including LAN, WAN, cellular, and Wireless.

Develops, manages, and tests disaster recovery solutions. May lead complex evaluation, development, implementation, integration, and administration of internal and external business solutions. Advises management on issues. Supports the mission, vision, values, and strategic goals of Midland Health.

This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.

Full Time: 8:00 AM – 5:00 PM

• Change and Release Management:
  Applies sound IT production and change management methods to all areas of Information Technology. Actively communicates changes within the IT infrastructure to all affected parties proactively and in an effective manner. Follows and documents strict testing and deployment methodologies for all systems.
• Disaster Recovery/Business Continuation:
  Follows the processes and maintains appropriately available network operations environment with primary focus being on EMR, HIM, Finance, HR, Supply Chain, and email systems. This includes controlled observation and evaluation of new technologies and methodologies. Testing plans and documentation are required.
• Capacity, Configuration and Architecture Management:
  Develops a maturing level of understanding of the Midland Health Cisco LAN, WAN, phone, PBX, Wireless, and firewall environments. Responsible for installing and maintaining all MDFs and IDFs. Adheres to all standards and configurations. Manages system capacity using monitoring tools and statistical analysis. Contributes to system life cycle recommendations and funding requests. Works with the Service Desk staff to provide support on-site 24/7.
• Availability/Incident Management:
  Responsible for the timely resolution of problems on information technology systems hardware and software. This includes maintaining the system operations in accordance with all regulatory requirements with primary focus on confidentiality and HIPAA Security Regulations. This also includes solving issues related to Disaster Recovery, AD, DNS/WINS, DHCP, Cisco IOS, Cisco phones, voice mail, WAN, and firewalls.
• Priority Management:
  Must manage several assignments at one time, balancing resources, priorities, deadlines, and time. The work is highly technical, requiring collaboration across multiple disciplines and groups. The ability to work independently is also required. Communicates priorities to the team.
• Daily Operations:
• Resolve assigned support and service requests in a timely, effective, and courteous manner, using tools and documentation.
• Perform maintenance activities in pursuit of all general responsibilities specific to
• Participate in assigned meetings, committees, in accordance with assigned responsibilities.
• Participate in projects at a level in accordance with respective job
• Contribute to the departmental knowledge base, to improve documentation of existing systems and problem resolutions.
• Coordinate productively with other hospital employees, including those within and outside the Information Technology department.
• Provide routine updates on ongoing tasks and projects to
• Identify, research, and implement areas of improvement within the areas of
• Provide excellent customer service to all stakeholders who rely on service from the Information Technology
• Maintain excellent industry knowledge respective to the area of expertise.
• Complete tasks in a timely and effective manner as
• Act as general support for Unified Communications
• Participate as a subject…