End User Systems Analyst

Overview

End User Systems Analyst II independently plans, installs, integrates, and validates systems software and hardware solutions. Serves as a resource to less experienced team members on escalated issues of a routine nature. Acquires and applies broad knowledge of Midland Health, its services, and processes. Resolves issues and navigates obstacles to deliver work product. Delivers technical solutions for desktop hardware and software, profile development and version management, license management, peripheral and Virtual Desktop Integration.

Maintains and tests disaster recovery solutions. Participates in the evaluation, development, implementation, integration, and administration of internal and external business solutions. Works closely with staff to assist with related technologies and guides interactions with technical services. Provides insight to management on issues. Supports the mission, vision, values, and strategic goals of Midland Health.

Full Time: 8:00 AM – 5:00 PM

• Change and Release Management:
  Applies sound IT production and change management methods to all areas of Information Systems. Actively communicates changes within the IT infrastructure to all affected parties proactively and in an effective manner. Follows and documents strict testing and deployment methodologies for all systems.
• Disaster Recovery/Business Continuation:
  Follows the processes and maintains an appropriately available network operations environment with primary focus on EMR, HIS, Finance, HR, Supply Chain, and email systems. Includes controlled observation and evaluation of new technologies and methodologies. Testing plans and documentation are required.
• Capacity, Configuration and Architecture Management:
  Develops a maturing level of understanding of the Midland Health Desktop and thin client OS, profile version control, application version control, license management, peripherals and VDI. Documents, adheres to, and ensures deployed systems meet all hardware and software standards and configurations. Contributes to system life cycle recommendations and funding requests. Works with the Service Desk staff to provide support on-site 24/7.
• Availability/Incident Management:
  Responsible for the timely resolution of problems on Information Systems hardware and software. Maintains system operations in accordance with regulatory requirements with primary focus on confidentiality and HIPAA Security Regulations. This includes solving issues related to Backup, Restore, Disaster Recovery, print, scanning, AD, DNS/WINS, SSO, and patching.
• Priority Management:
  Manages multiple assignments concurrently, balancing resources, priorities, deadlines, and time. The work is highly technical and requires collaboration across multiple disciplines and groups. The ability to work independently is also required.

• Resolve assigned support and service requests in a timely, effective, and courteous manner, using tools and documentation.
• Perform maintenance activities related to position responsibilities.
• Participate in meetings, committees, and projects as assigned.
• Contribute to the departmental knowledge base to improve documentation of existing systems and problem resolutions.
• Coordinate productively with other hospital employees, including those within and outside the HIS department.
• Provide routine updates on ongoing tasks and projects to stakeholders.
• Identify, research, and implement areas of improvement within the area of expertise.
• Provide excellent customer service to all stakeholders relying on HIS department services.
• Maintain industry knowledge relevant to the area of expertise.

• Complete tasks in a timely and effective manner as assigned.
• Act as general support for end user system technologies.
• Participate as a subject matter expert in assigned projects.
• Cultivate specialist-level knowledge in one or more technology areas, as assigned by management.

• Requires analytical ability to solve difficult technical or administrative problems, determine economic feasibility or options, and assess…