Supervisor Guest Experience

Job Description

The Guest Experience Assistants Supervisor will report directly to the Patient Experience Manager/Director assisting in the day-to‑day supervision of the Guest Experience Lobby Team. The Guest Experience Lobby Team carries the responsibility of point‑of‑entry guest experience service in a manner that is consistent with the highest quality of guest relations, resulting in a positive experience for the patient and guest. The position also requires accountability for guest service assistance, outpatient check‑in, and visitor management, providing verbal directions to patients, families, and guests of all ages and demonstrating the appropriate skills to understand and assist effectively to the needs of these patients and guests.

Full Time, Monday - Friday; 9:00 am - 5:30 pm

• Ability to assess, project, and plan for department needs; prepare schedules and monitor attendance.
• Ability to make appropriate decisions exercising independent judgment and monitor performance of staff.
• Knowledge and adherence to all department and applicable hospital policies and procedures.
• Ability to accurately complete visitor management, outpatient check‑in, and point‑of‑entry guest service assistance.
• Train staff on job responsibilities including registration onboarding, visitor management, guidelines, and point‑of‑entry guest service.
• Assist with Service Recovery to ensure optimal guest experience.

• High School Diploma or GED required.

• Stand, walk, sit, stoop, reach, lift, see, speak, and hear.
• Lifting is limited to 35 lbs. for clinical staff and to 50 lbs. for non‑clinical staff.
• Must use an assisted‑lift device or get another individual(s) to assist with the lift that is over these maximum limits.
• Ability to push guests in wheelchairs up to 250 lbs. Wheelchairs are designed to hold up to 500 lbs.